3D Printing Startups Seattle

You’ll lead and grow the core product team—a diverse and talented collection of visionary developers who create incredible web services, mobile apps, and embedded software. You will guide them through business and technical decisions, and help them to grow into even more outstanding engineers. You'll ship industry-leading software—on time and exceeding quality expectations. You’ll balance business demands with product needs, and optimizing the performance of your team. You’ll execute your product strategy with agility and passion.

As a senior marketing manager at Glowforge, it will be a constant challenge to design and execute on new experiments - new channels, new tactics, new creative - ensure we’re reaching our business and customer goals. You’ll curate out-of-this-world content for ads, build out email campaigns that continue our tradition of astronomical open-rates and CTRs, and work with our product team to create high-engagement site content.

You’ll be a key leader in the Customer Success group, raising the bar for customer success. You’ll respond to customers yourself and - you’ll hire and mentor a thriving and generous team. You’ll seek opportunities to improve the service we deliver and leave customers happier after receiving support than they were before they needed help.

First and foremost, any task that helps us create amazing manufacturing software for our technicians — which will include stretching your coding skills in new directions and pitching in when your colleagues need help. Traveling regularly to our manufacturing facilities to ensure our deployments there are up-to-date and fully operational. Ensuring our deployments, testing, and continuous integration infrastructure let us build great software faster, without our technicians ever noticing the seams. Showing the rest of the software team how our services can be adequately deployed across multiple environments, including development, staging, and production. Moving fluidly between cloud- and self-hosted software infrastructure, utilizing the best technology to ensure our manufacturing line can run interrupted. Managing permissions for and distribution of critical secrets (e.g., SSH keys, SSL certificates, and API access tokens) to protect organizational information. Building the software to fabricate the future – not just another CRUD app.

You’ll be a key leader in the Customer Success group, working alongside Sales & Technical Support to define and create what it takes to have our customers succeed. You’ll be raising the bar for customer success. You’ll respond to customers yourself and you’ll hire and mentor a thriving and generous team. You’ll seek opportunities to improve the service we deliver and leave customers happier after receiving support than they were before they needed help.