Jobs at Mythical Games
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Senior Manager, Customer Service

Mythical Games
Seattle
6 days ago
Direct and lead all aspects of Blankos' customer experience function, including strategies, policies, objectives, initiatives, vendors and people. Collaborate with Mythical's senior leadership to define our customer experience vision, ensuring alignment with our company’s strategic direction and ability to drive economies of scale in service delivery. Develop clear strategic roadmaps for scaled customer service delivery and player experience. Present to senior leadership to gain alignment and investment. Translate strategic roadmaps into business plans. Develop tangible goals and clear accountability. Lead plan execution and report on plan performance. Introduce new and innovative technologies that improve our service delivery/experience and drive customer satisfaction to enhance the Blankos brand. Evaluate, select and develop outsourced vendor partners. Partner with vendors to deliver customer experience to established performance standards. Establish clear goals for the team. Foster a culture of accountability and continuous improvement. Drive team performance to deliver results.

Senior Producer, Live Operations and Publishing

Mythical Games
Seattle
1 week ago
You will own the schedule, process, vendor relationships, and communication, establishing timelines and coordinating the workload required to achieve milestones, responsible for identifying risks, providing mitigation plans, and regularly communicating development status to internal stakeholders. Strong problem-solving skills, the ability to establish clarity from ambiguity, facilitation of collaboration with remote resources, a team first attitude, and maintaining a friendly, supportive, creative environment are all essential to your success. Our Seattle office is located in the heart of quirky, creative Ballard. When we’re not making awesome games, we’re out sampling the delicious food Ballard has to offer; we’re sipping coffee (or tea) at our favorite coffee shops; or we’re engrossed in epic table-top battles at Cafe Mox. We’re passionate about creating a tight-knit work environment that feels like you’re hanging out with your friends.