Account Manager (AI Specialist)

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Vuori, Resy, Cotopaxi and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.

About the Role

Are you passionate about AI and the impact it can have in CX? Do you love working within an existing customer portfolio? We’re looking for a proven Account Manager to be a key member of our Enterprise Sales team and grow Kustomer exponentially. You’ll partner with Customer Success, Partnerships and your marketing colleagues to evangelize AI to an existing book set of customers. As an Account Manager, you’ll play a key role in driving Kustomer’s sales initiatives while participating in webinars and virtual industry events. This role is remote and based in the US.

You'll be responsible for:

• Working with the sales leadership team to define and execute on quarterly/annual sales goals

• Consistently meet sales quotas and drive the sales process forward for the business

• Coordinate closely with our customer success team to ensure a great relationship with our customers while identifying new selling opportunities

• Drive cross-sell and expansion opportunities to existing accounts

• Become an expert in AI and the value AI can have for existing customers in the CX space

• Experience in selling premium services such as Premium Support and Premium Services

• Successfully deliver our value proposition, product demonstration, and core values

• Represent Kustomer as an industry thought leader in the market

• Maintaining an understanding of the competitive market space to position Kustomer effectively

• Attending industry events and growing Kustomer’s presence within the market

Your qualifications:

• 5-10 years of quota ($800K +) carrying sales experience 

• Sold to Enterprise accounts with complex sales cycles

• Proven track record of consistently exceeding sales quotas

• Experience in managing a book of existing accounts

• Experience working at early-stage growth Startups 

• Expertise and technical savvy to conduct own demos

• Experience selling to the CX side of the house (bonus)

• Sold a Saas CRM solution in the past (bonus)

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.