Associate Customer Project Lead

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not only redefining what's achievable, we're also creating a place where amazing career moments are made possible.
Position Overview
We're searching for an Associate Customer Project Lead to join our Implementation team in a remote role. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Develop project plans and revise them as needed to meet changing needs and requirements
• Complete various setup, configuration, and activation tasks
• Manage or deliver services required to meet implementation goals on time and with high customer satisfaction
• Build and maintain strong, trust-based relationships with customers throughout the implementation lifecycle to ensure a smooth and positive experience
• Serve as the primary point of contact for customers, proactively managing expectations and keeping stakeholders informed on progress and next steps
• Anticipate customer needs and address potential challenges early to maintain satisfaction and confidence in Applied's solutions
• Translate technical or process details into clear, customer-friendly communication to support understanding and engagement
• Partner with cross-functional teams to ensure consistent, high-quality customer interactions and seamless handoffs post-implementation
• Communicate project information, including difficult/sensitive information, to customer, team, and management
• Act as SME for product functionality
• Manage complex implementations where multiple source systems are coordinated/converted
• Ability to conduct intermediate troubleshooting for product installation and other product issues

We're Excited to Learn More About You
Your experience may include:

• Bachelor's Degree or equivalent work experience
• 3+ years of Customer Service experience
• Proficient with Microsoft Office

You may have other skills or credentials, including:

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. At Applied, we are not only committed to delivering innovative services to our clients but doing so as a team.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Our targeted starting base salary in the United States for this position ranges from $60,000 - $80,000. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
#LI-Remote
#LI-US