Associate Director, Human Resources Systems and Solutions (UKG)

Our OpportunityChewy is seeking an Associate Director, Human Resources Systems and Solutions! In this role, you will serve as the enterprise leader for UKG Pro Workforce Management (WFM), responsible for both the strategic direction and operational excellence of the platform. You and your team will oversee the full suite of WFM modules - including Timekeeping, Advanced Scheduling, Absence/Leave, Attestation, Pay Rules & Accruals, Labor Forecasting, and Reporting/Analytics - ensuring accuracy, compliance, and a seamless experience for Chewy's 15,000+ Team Members.
This position blends hands-on system expertise with workforce transformation leadership. We are looking for a leader who will develop the roadmap, lead optimization initiatives, guide multi-functional adoption, and ensure the platform evolves with Chewy's growth and workforce strategies.
What You'll Do:

• Set the vision and strategy for UKG Pro WFM, aligning system design and functionality with business goals, compliance needs, and employee experience
• Oversee system administration and governance, including security, workflows, reporting, and upgrades across all WFM modules
• Lead technical configuration and ongoing advancement of Timekeeping, Scheduling, Attestation, Leave Management, Pay Rules, and Accruals to ensure accuracy, scalability, and compliance
• Support advanced capabilities such as labor forecasting, scheduling optimization, and analytics to drive efficiency and workforce planning
• Manage integrations and hardware (InTouch clocks, mobile apps, kiosks, desktop access), ensuring reliability and seamless user experience
• Act as functional liaison between UKG, IT, HR, Operations, and Finance, guiding resolution of issues, prioritizing enhancements, and steering vendor partnerships
• Champion transformation initiatives, using WFM capabilities to support growth, new business models, and employee-centered innovation
• Drive project delivery using Agile methods, JIRA, and Confluence, ensuring timely execution of system upgrades, improvements, and multi-functional initiatives
• Lead and develop the Labor Solutions team, fostering technical mastery, business insight, and change leadership skills

Leadership and Coaching

• Coach, mentor, and develop Team Members to expand their technical, strategic, and leadership capabilities
• Foster a culture of accountability, continuous improvement, and high performance through clear expectations and constructive feedback
• Identify individual development needs and build growth pathways that align with organizational goals and employee career aspirations
• Empower Team Members through delegation, recognition, and opportunities to lead high-impact initiatives
• Model collaborative, transparent, and inclusive leadership to strengthen team engagement and performance across functions
• Encourage innovation and problem-solving by cultivating psychological safety and a mentality of ownership and excellence

What You'll Need:

• Bachelor's Degree in HR systems, business, or related field; or equivalent work experience
• 8+ years of experience in workforce management/timekeeping system administration, including configuration and optimization
• 5+ years of leadership experience managing teams and large-scale system environments
• Proven success in project management and implementation of UKG Pro WFM (or similar platforms such as Dimensions), ideally in high-volume, multi-site environments
• Demonstrated ability to mentor and develop high-performing teams in a fast-paced, evolving environment
• Deep knowledge of Workforce Management modules: Timekeeping, Absence/Leave, Scheduling, Pay Rules, Accruals, Attestation, and Forecasting, ideally with expertise in predictive scheduling, labor analytics, or AI-enabled WFM tools
• Deep technical, analytical, and problem-solving skills, translating business needs into system solutions
• Effective collaboration and engagement skills, with the ability to influence at all levels of the organization
• Experience with Agile delivery tools (JIRA, Confluence) and practices
• Customer-service mentality with a passion for crafting positive user experiences
• Willingness to travel up to 10%

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The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$149,000-$245,000 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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