At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for an experienced Community Specialist who knows how to motivate a team and wants to make a big impact at a fast-growing company. You will manage a team across Seattle and will design creative initiatives for improving the driver experience. You’ll work with other operations team members who are focused on supporting Lyft drivers in the Greater Seattle area.

Responsibilities:

• Manage the day to day operations of one or more sites
• Hire, train and develop a team of Community Associates
• Lead regular team meetings to ensure team members are kept informed and aligned to Lyft’s vision
• Review NPS feedback to identify ways to improve the driver service experience
• Report on business and team performance metrics
• Ensure your location adheres to Lyft's brand, operational, and community standards
• Continuously innovate to find new ways to improve the driver and team experience
• Assist in de-escalating challenging driver interactions
• Represent Lyft's brand, mission, and culture both inside and outside of the organization

Experience:

• 3+ years experience in customer service roles such as retail, technical support or hospitality and 1+ years managing a small team
• Embody servant leadership and operational excellence
• Knowledge of and passion for the rideshare industry (bonus points if you’re not just a passenger but a driver too!)
• Strong verbal and written communication
• Strong interpersonal savvy and passion for working with people
• Ability to learn on the fly and problem solve in a fast-paced environment
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.