Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Can you make your colleagues excited to open and read newsletters? Do you make Workplace posts go viral? ServiceNow's Chief Innovation Office is looking for a Communications Strategist to amplify our content-internally and beyond.
You'll get to:

• own all internal communications and strategies from the Chief Innovation Office, including newsletters, All Hands presentations, and social media posts;
• immerse yourself in the Chief Innovation Office's engaging content and create an internal comms plan to boost our message;
• manage surveys, measure content performance, and write snappy copy for landing pages;
• close out and maintain the team's vast array of content;
• work with a dynamic team of creative writers and designers;
• and ultimately help raise the Chief Innovation Office's profile and bring our purpose, priorities and cultural values to life.

Qualifications
You are experienced in:

• creating and promoting short-form content, including newsletters and social media posts for owned and paid communications;
• working with partners and colleagues to execute high-profile events, leadership meetings, and other experiential engagement experiences;
• proactively seeking and executing new avenues of content production and promotion;
• managing logistics and coordination of leadership involvement in internal employee events and social activations, designed to create content and drive conversation;
• developing pithy presentations that keep the audience on the edge of their seat.

Ideally, you have:

• roll-up-the-sleeves resourcefulness and motivation to get every project finished according to shifting workloads in a high growth, ever-changing environment;
• 5+ years of relevant work experience, especially in internal, corporate, or strategic communications, B2B marketing, tech PR, IT, or a related field;
• superb research, interviewing, editing, and visual storytelling skills;
• meticulous organization and comms planning experience;
• ability to write top-notch copy, snappy headlines, comms plan, photo cutlines, graphics, and posts;
• understanding of technical IT topics or interest in immersing yourself in them, and an ability to translate complex ideas into simple-but-not-dumbed-down content;
• curiosity about how technology is shaping the future of humanity;
• native fluency in social media platforms (LinkedIn, Facebook, YouTube, etc.), a comprehensive understanding of their users, and brilliant ideas about engaging various audiences;
• a sixth sense of societal and business trends of the moment.

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.