Dropbox
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Seattle, WA
Remote

Content Specialist (Location Flexible)

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Role Description

At Dropbox, we aim to put the customer at the center of everything we do. With over 700 million users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience.

The mission of the CX Scaled Success team is to design and deliver seamless support experiences to empower our customers’ success at scale. As a key member of our content team, you’ll be responsible for creating content to support our HelloSign customers. You’ll write and edit knowledge base articles, training materials, release notes, and reference documentation. You’ll work closely with cross-functional stakeholders across CX, product management, design, marketing, and legal to support release activity and optimization efforts. You’ll take part in our peer review process where you’ll both give and get feedback from your peers. You’ll stage and publish content using on a content management system and report on content KPIs.

Responsibilities

  • Write and edit content to support HelloSign launch and optimization activity
  • Conduct content audits and inventories to identify areas of opportunity
  • Interview subject matter experts across CX, product management, design, marketing, and engineering
  • Develop editorial guidelines and workflow processes
  • Stage and publish content on Adobe Experience Manager, Contentful, and Zendesk
  • Manage content through the localization process
  • Report on content KPIs
  • Review customer verbatims to identify areas of opportunity
  • Represent HelloSign at Dropbox Editorial Council meetings

Requirements

  • 1-4 years of professional work experience as a content specialist, content writer, technical writer, or content strategist
  • Bachelor’s degree or equivalent work experience in English, Mass Communications, Journalism, Technical Writing, or similar program
  • Previous internship or work experience at a tech company
  • 6-12 months of experience using a content management system (WordPress, SharePoint, AEM, etc.)
  • Experience working in a globally distributed team environment
  • Familiarity with SEO best practices
  • Familiarity with localization
  • Excellent written and oral communication skills
  • High attention to detail
  • Ability to work independently and in a group settings
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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