Content Writer at BitTitan

| Bellevue
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Quick overview: 

BitTitan is looking for a talented Content Writer who has a knack for creating content that is engaging and customer centric. This individual needs to be determined, highly organized, process oriented, and have a keen eye for detail. Ideal candidates will have a strong written and verbal communication skill set and savvy technical understanding.  

As our Content Writer, you will be responsible for gathering, analyzing, and acquiring subject knowledge or referring to design specifications to create processes, procedures, and guidance to enable success for our customers in our product and knowledge base. 

In this job, you will:

  • Collaborate with the Product and Customer Success team to acquire and communicate expertise in high-tech subjects into written and graphical elements  
  • Create written guidance and technical content that is customer centric and does not make assumptions of knowledge 
  • Collaborate with our Editor and provide feedback on our company’s style guides and voice to allow for consistency across all documentation 
  • Improve the documentation flow, organization, and visual presentation of our informational content to allow users to digest information rapidly 
  • Review existing Knowledge Base documentation on a regular schedule to ensure that documentation maintains accuracy and relevancy to our users’ needs  
  • Work cross-functionally with Product team to provide guidance on the written instruction within our products to guide customers on process and usage  
  • Proactively search out new areas of knowledge that will benefit our customers

We would love to speak with you if you have: 

  • 2+ years’ industry experience as an effective technical writer for a software or SaaS product 
  • Bachelor’s degree in English, Technical Writing, or Computer Science or a related field, or equivalent training and experience  
  • Superior written and verbal communication skills, with a keen eye for detail  
  • Excellent communication abilities for interviewing and collaborating with subject matter experts  
  • Experience working within product to create clear, concise user-facing instructions and explanations  
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and visual communication mediums  
  • Experience with the editing and QA processes; ability to accept feedback with a desire to constantly improve  
  • Ability to represent the customer’s perspective to create engaging and informative customer experiences that enables the customer outcomes 
  • Passionate about feedback through metrics and direct customer contact to constantly improve  

Extras that will give you an edge: 

  • Experience with editing and writing in HTML 
  • Working knowledge of Zendesk Guide to create documentation 

Bring your experience, your talent, your creative energy, and meet a diverse group of people who work together and build software that aims for the cloud. We have a unique culture that is collaborative, customer centric, professional, and encourages hard work with a layer of fun that keeps us in balance. Join the team that makes a positive impact on the future of IT services automation… you’re going to love it! 

At BitTitan, Inc. we don’t just accept difference—we celebrate it, we support it, and we embrace it for the benefit of our employees, our partners, and our community. We are committed to equal employment opportunity and diversity.  

#LI-TN1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • CadenceLibraries
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • Cosmos DBDatabases
    • Google AnalyticsAnalytics
    • PowerBIAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • OutreachCMS
    • JiraCMS
    • SalesforceCRM
    • Office365Email
    • MarketoLead Gen

Location

Located in trendy Bellevue, minutes from Seattle, with easy access to transit, arts, diverse communities, great eats, shopping, nature, & bike trails.

An Insider's view of BitTitan

What’s the vibe like in the office?

The one thing I love about the BitTitan office is the get-it-done energy everyone brings to work. I'm very lucky to work with such an amazing, supportive, and smart bunch of people. Nothing beats going to work with people who share the same passion about work and having fun. The office vibes easily make it the ultimate hangout spot to work together

Melissa

Marketing Operations Manager

What's the biggest problem your team is solving?

Every day is an adventure. Daily I am pushed to be the best version of myself, debating different abstract concepts and getting stuff done to kick butt. Our biggest struggle is to balance the priority between being tremendously customer-minded while balancing operational efficiency.

Kara

Director, Customer Success

How has your career grown since starting at the company?

I feel very fortunate that I chose to work at BitTitan four years ago. I want to start my own SaaS company someday. BitTitan has allowed me to choose a unique career growth path that aligns with my long-term goals. I’ve gone from software engineer, to manager, then to a strategy role. I feel like I’ve earned my master’s degree in SaaS at BitTitan.

Chris

Manager, Business Strategy

How do you empower your team to be more creative?

Creativity thrives in our collaborative environment when multiple skills, ideas and diverse perspectives come together.
I empower my teams to explore, learn, and share new thinking every day. Whether it's connecting in our social hall, conversing during office happy hour, or presenting during a meeting, we encourage questions, new ideas, and fun.

Pam

Vice President Global Marketing

What are some things you learned at the company?

At BitTitan, I get the chance to hone my existing skills and expand new skills by try new things. Failure is not feared, if we learn from the outcome. We understand that there are good decisions with bad outcomes, bad decisions with good outcomes and good decisions with good outcomes. Knowing the how and why is as important as knowing the what.

Willie

General Manager, Voleer Americas

What are BitTitan Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
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