Digital Content Manager, Self-Help at Remitly

| Seattle
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At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. We want to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

The Role: 

Remitly’s Customer Success team is looking for a Digital Content Manager who will be a valuable addition to our team. As a Digital Content Manager at Remitly, you will report to the Senior Manager of Customer Self Help, working with the Customer Success Operations and Self-Help Content teams to write on-brand, optimized, benefit-oriented copy for external web audiences. You create content with the understanding that an online user's time is limited, and space constraints are always a concern. If you are someone who knows that cutting down copy is just as important to this job as writing great copy in the first place, then this is a great role for you.

What You’ll Do:

  • Translate feature and product details into easy-to-understand support content that engages and empowers Remitly customers
  • Collaborate daily with content strategy, training, and operations
  • Create and edit images and videos to complement written content
  • Partner on Self-Help projects where consultation from the content perspective is required, including requirements gathering sessions, functional, and technical design review
  • Work with product development managers to create content for project and product launches, and create plans for post-launch content management
  • Participate in a cross-functional environment with multiple edit touch points
  • Perform user acceptance testing for new site functionality, enhancements, and general maintenance

Who You Are:

  • Bachelor's degree (BA/BFA) from a four-year accredited college or university in English, Journalism, Advertising, Creative Writing or related field
  • 3+ years content creation and copywriting experience
  • Experience in web, mobile, social, and other new platforms
  • You write in a wide range of voices and styles
  • Project management skills, with the ability to manage multiple projects in a fast paced, dynamic environment
  • Experience writing for SEO, and a clear understanding of how SEO concepts influence copy
  • Usability or conversion enhancement knowledge
  • Experience with multilingual content 
  • Experience with a CMS, preferred
  • Adobe Creative Cloud a plus
  • Experience with Google Analytics a plus
  • Knowledge of programming languages, such as hypertext markup language would be helpful
  • Written and verbal fluency in Spanish a plus

Who We Are: 

Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are looking for team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own decisions and outcomes. Sound like the place for you? Join us.

Remitly is an Equal Opportunity Employer. Individuals looking for employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Remitly is an eVerify Employer.

Our Benefits

  • Unlimited vacation policy
  • Health, dental, and vision insurance benefits
  • Company contributes to your HSA plan if you choose one
  • 401k plan with company matching
  • Commuter benefits
  • Free snacks plus hot and cold beverages
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • ReactLibraries
    • JIRAManagement

Location

Remitly is in the heart of downtown Seattle. Situated near tons of bars and restaurants, with easy access to public transport, it's an ideal location.

What are Remitly Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Remitly's executive leadership is as diverse as our staff, and our Director of Diversity & Inclusion is focused on continuous improvement of our D&I initiatives.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Company sponsored family events
Remitly sponsors family-oriented events semi-annually (e.g., holiday party and company picnic).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All King County-based employees receive the ORCA Card transportation benefit on day one. The ORCA Card can be used on all regular buses, Regional Rail, and a few other modes of transportation.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Remitly has a fully stocked kitchen including unlimited snacks, coffee, tea and the flavored Bevi water you can handle.
Parking
We offer employees a parking subsidy in the building's below-ground garage.
Professional Development Benefits
Lunch and learns
Remitly hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education.
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