Remitly
We provide trusted digital financial services to our customers and recipients in over 170 countries across the globe.
Seattle, WA

Digital Content Manager, Self-Help

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At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. We want to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

The Role: 

Remitly’s Customer Success team is looking for a Digital Content Manager who will be a valuable addition to our team. As a Digital Content Manager at Remitly, you will report to the Senior Manager of Customer Self Help, working with the Customer Success Operations and Self-Help Content teams to write on-brand, optimized, benefit-oriented copy for external web audiences. You create content with the understanding that an online user's time is limited, and space constraints are always a concern. If you are someone who knows that cutting down copy is just as important to this job as writing great copy in the first place, then this is a great role for you.

What You’ll Do:

  • Translate feature and product details into easy-to-understand support content that engages and empowers Remitly customers
  • Collaborate daily with content strategy, training, and operations
  • Create and edit images and videos to complement written content
  • Partner on Self-Help projects where consultation from the content perspective is required, including requirements gathering sessions, functional, and technical design review
  • Work with product development managers to create content for project and product launches, and create plans for post-launch content management
  • Participate in a cross-functional environment with multiple edit touch points
  • Perform user acceptance testing for new site functionality, enhancements, and general maintenance

Who You Are:

  • Bachelor's degree (BA/BFA) from a four-year accredited college or university in English, Journalism, Advertising, Creative Writing or related field
  • 3+ years content creation and copywriting experience
  • Experience in web, mobile, social, and other new platforms
  • You write in a wide range of voices and styles
  • Project management skills, with the ability to manage multiple projects in a fast paced, dynamic environment
  • Experience writing for SEO, and a clear understanding of how SEO concepts influence copy
  • Usability or conversion enhancement knowledge
  • Experience with multilingual content 
  • Experience with a CMS, preferred
  • Adobe Creative Cloud a plus
  • Experience with Google Analytics a plus
  • Knowledge of programming languages, such as hypertext markup language would be helpful
  • Written and verbal fluency in Spanish a plus

Who We Are: 

Remitly is a group of passionate people working to make international payments easier and more transparent on both the web and mobile devices. We are looking for team members to join us that want to make a difference and change an industry. We pride ourselves on aiming high and delivering results, data being at the heart of everything we do, and encouraging our team to own decisions and outcomes. Sound like the place for you? Join us.

Remitly is an Equal Opportunity Employer. Individuals looking for employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Remitly is an eVerify Employer.

Our Benefits

  • Unlimited vacation policy
  • Health, dental, and vision insurance benefits
  • Company contributes to your HSA plan if you choose one
  • 401k plan with company matching
  • Commuter benefits
  • Free snacks plus hot and cold beverages
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What are Remitly Perks + Benefits

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Quarterly engagement surveys
Flexible work schedule
Remitly offers a flexible schedule outside of core hours, designed for parents in mind.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Remitly's executive leadership is as diverse as our staff, and our Director of Diversity & Inclusion is focused on continuous improvement of our D&I initiatives.
Mandated unconscious bias training
Diversity employee resource groups
At Remitly, our nine affinity groups are open membership - any employee who self-identifies, self-affiliates, or is an aspiring ally who wants to connect, learn, and share is welcome to join!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Remitly partners with Modern Health to provide enhanced employee benefits that support a holistic approach to employees' well-being. This includes sessions with licensed therapists for clinical needs.
Wellness days
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Remitly offers the opportunity to purchase stock options through its Equity Incentive Plan.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Remitly offers up to 12 weeks of paid maternity and paternity leave for new parents.
Family medical leave
Company sponsored family events
Remitly sponsors family-oriented events semi-annually (e.g., holiday party and company picnic).
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Commuter benefits
All King County-based employees receive the ORCA Card transportation benefit on day one. The ORCA Card can be used on all regular buses, Regional Rail, and a few other modes of transportation.
Company-sponsored outings
Remitly has regular paid team outings, as well as company-wide annual holiday parties and other events, for all employees and a guest.
Free snacks and drinks
Remitly has a fully stocked kitchen including unlimited snacks, coffee, tea and all the flavored Bevi water you can handle.
Some meals provided
Remitly provides a weekly catered lunch on Thursdays.
Company-sponsored happy hours
Virtual happy hours are hosted At team's discretion.
Onsite office parking
We offer employees a parking subsidy in the building's below-ground garage.
Relocation assistance
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Remitly hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Remitly allows employees to set aside 8 hours of designated learning and development time, per employee, per month.
Online course subscriptions available
Customized development tracks

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