As an E-Training Content Designer in Customer Success, you will be responsible for designing and developing microlearning training videos for customer enablement. You will collaborate across the Customer Success department and ExtraHop at large to curate technical content from which you will design instructional videos optimized for comprehension, application, and retention.

Duties 

• Utilize learning theory and instructional design best practices to create online training courses
• Build collaborative relationships with SMEs across teams and departments to determine knowledge/skill gaps and source appropriate training content
• Curate instructional content through independent research using internal documentation and external resources
• Produce and edit product-based training videos
• Develop high-quality multimedia assets such as graphics, animations, and voiceovers
• Create and deploy courses in learning management system
• Conduct quality assurance reviews of new and aging learning materials
• Complete iterative maintenance of learning materials to remain current with product updates

Qualifications & Experience 

• Four-year education degree or equivalent experience; master’s degree in instructional design, eLearning, or adult education preferred
• Demonstrated ability to deliver first-rate technical training content; experience designing self-paced content for online modality preferred
• Proficiency with Adobe Creative tools and learning management systems
• In-depth knowledge of instructional principles, processes, and standards
• Ability to learn complex concepts with minimal assistance
• Experience in a high-growth tech company
• Excellent organizational, analytical, problem-solving, and communication skills
• Team-focused attitude and experience translating customer needs into deliverables

ABOUT EXTRAHOP

ExtraHop is an enterprise cyber analytics and performance monitoring company helping the world’s leading organizations understand and secure their entire environment from the core to the edge to the cloud. Our breakthrough approach to analytics and machine learning helps our customers investigate threats, ensure the delivery of critical applications, and secure their investment in the cloud, resulting in 95% faster threat detection and reducing unplanned downtime by 86% while providing the best possible customer experience.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been named to Wealthfront’s Career-Launching Companies list for the last four years, and JMP Securities put ExtraHop on its 2019 Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. Credit Suisse recognized ExtraHop as a member of its inaugural Disruptive Technology Recognition Program, and SC Media named ExtraHop a 2019 Industry Innovator for enterprise network traffic analysis.

With well over $150 million in bookings in 2019 and 40% year-over-year growth for the last two consecutive years, the opportunity with ExtraHop has never been greater. Are you ready to rise above the noise?

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.  #LI-BKW