We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA

Senior Editor and Writer, Chief Innovation Office at ServiceNow

| Remote
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Position reports to: Innovation Content Program Lead

The successful candidate is a high-energy, self-starter with an established, documented competence in the communications space. You like to work in a fast-paced, collaborative environment, and matrix organization. You think strategically, act tactically, and possess a strong ability to conceptualize, develop, drive, coordinate and manage a wide range of communications.

The successful candidate will have a passion for technology and how it impacts people’s lives. You will be experienced in giving voice to executive leaders in technology and be able to produce a narrative to elevate any communications into the realm of storytelling.

What you get to do in this role:

  • Scale the voice of our Chief Innovation Officer to external and internal audiences.
  • Work with Executive Communications to co-create the bi-annual Editorial Playbook and Messaging for the Chief Innovation Officer.
  • Collaborate with Executive Communications and other stakeholders to develop and maintain a monthly editorial calendar for the Chief Innovation Officer.
  • Work with Executive Communications, PR, Events, and Corporate Communications teams to write and produce the editorial content, including media/PR stories, keynotes, long form articles, and short form social media content.
  • Stay up to date on industry themes, and research new and key topics to feed into the Editorial Calendar.
  • Interact directly with the Chief Innovation Officer and C-suite facing teams to capture and write their stories in an authentic style for articles, blogs, podcasts, presentations, videos, and multimedia productions.
  • Work closely with a graphic resource on scripting and storytelling for productions.
  • Track, analyze and report key metrics for the voice of the Chief Innovation Officer, priority topics, and messaging in an effort of achieving CINO corporate goals.
  • Manage creation, publication, and maintenance of Chief Innovation Office internal communication assets.
  • Other duties, as assigned.


In order to be successful in this role, we need someone who:

  • Has at least 5 years of experience working with and giving voice to executive leaders in the IT industry.
  • Has strong communications skills (both verbal/written) and extensive writing and editing experience; ability to create in a wide variety of presentation and communication formats.
  • Exceptional storytelling skills and demonstrated ability to clearly and compellingly communicate complex ideas in the IT technology space.
  • Experience and credibility as a communicator in a fast-paced environment where the ability to influence, work across a complex matrix of roles and disciplines, and build relationships inside and outside of the company are strong plusses.
  • An innovative thinker who has an understanding of how to integrate thought leadership content across digital and in-person platforms, partnering with domain experts across the company.
  • Desire to master the latest platforms, experiment with new storytelling and content-creation tools, and apply social media techniques to boost engagement.
  • Experience collaborating with designers and visual storytellers in a productive manner to complement the written word.
  • Fact checking and detailed proof-reading on various communications, including participating in peer reviews, and ensuring editorial standards are met.
  • Versed in project management principles to drive clarity on priorities, timelines, organizational alignment, measurement, and accountability.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MariaDBDatabases
    • MySQLDatabases
    • OracleDatabases

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.


Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.


Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.


Software Developer
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