About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About The Role

We’re looking for a versatile Technical Writer to be a founding member of our growing Tech Writing team. You’ll be among the first to collaborate with product managers, service executives, and product designers to invent the future of our customer Help experiences.

Highspot helps sales teams gain insight into the effectiveness of their content, guidance, training and coaching -- fast, and we want our Help experiences to be an inspiration. As an innovative Senior Technical Writer, you’ll design and create content that customers rely on to learn and master our evolving Analytics platform. In addition to developing in-depth analytics guides, you’ll explore opportunities that take our content to the next level. Along the way, you’ll help define a uniquely Highspot content strategy that anticipates customer needs and fosters success with each release. If you’re ready to build a foundation that helps our content and customers shine, let’s talk!

What You’ll Do

• Work closely with our teams of product managers, services executives, and customer-facing subject matter experts to understand and document how customers can excel at using our Analytics reports and scorecards.
• Plan, write, manage, and continuously improve all aspects of our Help experiences, such as KB articles, UI text, and contextual help.
• Partner with colleagues to map out a lightweight content strategy that efficiently brings outstanding content to the table.
• Collaborate with Marketing to develop content that supports our product releases.
• Be a strong advocate for an outstanding user experience across all product assets.

Your Background

• Must-Haves:
• Customer-focused technical writing skills. 5+ years of experience as a technical writer at a software company, preferably on a CRM/sales and/or marketing platform. You know what matters to customers and design content that’s conversational and crystal clear. 
• Analytics acuity. Experience working with analytics products and platforms. You’re skilled at talking to both new and seasoned analysts.
• Organizationally inspired. You excel at organizing information in an easy-to-understand hierarchy and can build intuitive connections throughout the Help Center and other resources.
• Entrepreneurial spirit. You actively embrace innovation, strive for continuous improvement, and are eager to help scale a new team’s impact across the company. 




• Nice-To-Haves:
• Familiarity with instructional design principles and practices
• Knowledge of CRM software such as Salesforce or Dynamics
• ZenDesk Guide and HTML/CSS
• JIRA

Benefits

Comprehensive medical, dental, and vision benefits

401(k) Matching

Paid parental leave 

Flexible work and vacation schedules

Discounted ClassPass membership

2 volunteer days per year

Transportation benefits

Competitive compensation and stock options

Fully-stocked kitchen

Annual company-wide events

Meaningfully contribute to a compelling vision!

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Read through the requirements as a checklist and haven't ticked every box? Don't rule yourself out just yet. So if this role resonates with you, hit that apply button!