Technical Writer

| Seattle
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 
Your Impact
 
As a member of our Technical Writing team, you will work closely with Product Managers and the Engineering team to understand the roadmap and then determine how best to promote customer understanding of our innovative products and services. To succeed, you'll need to write swiftly, cleanly, and confidently while remaining open and responsive to feedback. You will assess the needs of your audience, devise lean and efficient content strategies, and enable customer success through detailed conceptual and procedural information.

Your Day-to-Day

  • Write and update end-user, administrator, and developer documentation for Axon products.
  • Write clear, crisp, and complete release notes for regular Axon product updates.
  • Collaborate with cross-functional teams such as product management, product design, engineering, customer support, training, marketing, account management, and sales.
  • Perform content analysis and develop documentation plans for new features and products.
  • Evangelize within the organization best practices for technical communications.
  • Partner with the training team, to promote content reuse and efficient content and learning plans.

Basic Qualifications

  • 1-3 years experience in a technical writer role.
  • Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision makers.
  • Experience in producing user documentation including installation guides, configuration guides, and online help documentation.
  • Familiarity with documenting web, desktop, and mobile software products.
  • Strong working knowledge and application of style guides and industry practices.
  • Experience with agile software development projects.

Preferred Qualifications

  • 3-5 years experience in a technical writer role.
  • Knowledge of cloud computing, networking, and computing hardware.
  • Experience with developer documentation and API guides.
  • Experience with law enforcement agencies, criminal justice, or other public safety organizations.

Compensation and Benefits

  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • Robust parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...

#LI-AXON_SS1
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases

Location

Axon is located downtown Seattle making it easy for employees to enjoy views of south lake union, popular bars, and multiple transportation options.

What are Axon Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Axon hosts company sponsored family events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Star Wars premiere movie night, annual Grand Canyon trip, summer time BBQ's and much more!
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Monthly happy hours and town hall meetings with leadership
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
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