Customer Experience Manager

Crowd Cow is building the world’s premier discovery platform for luxury meat and seafood — a foodie’s dream. We’re a profitable Series B company with thousands of happy subscribers nationwide, but our growth mindset is pure startup: high-energy, bold experiments, and big bets.

We’re on a mission to triple the company in three years. To do that, we’re not tweaking around the edges — we’re rewriting the growth playbook from scratch.

This isn’t about resolving tickets. It’s about active advocacy — turning feedback into action, building processes that scale, and ensuring every touchpoint reflects the quality of the product we deliver. You’ll partner directly with leadership to elevate the customer journey and strengthen brand loyalty.

You are the eyes and ears of Crowd Cow. As Customer Experience Manager, you’ll harness our AI-enabled customer listening tools (including AI-generated quality scores built on customer feedback) to surface insights, measure satisfaction, champion customer needs internally, and solve critical problems to deliver a best-in-class experience.

If you are equal parts empathetic and data-driven — this is your chance to make an outsized impact on a company obsessed with its customers.

• Partner with marketing, merchandising, and product/tech teams to identify and eliminate customer friction points throughout the lifecycle.
• Elevate support operations: enhance satisfaction metrics (NPS, retention, resolution times) by scaling best practices, new tools, and cross-functional collaboration.
• Lead innovation in customer experience: deploy AI agents, expand automated issue resolution, and design processes that scale without sacrificing quality.
• Advocate for the customer: pulse customer sentiment across segments, bring insights to leadership, and ensure our brand experience matches the quality of our product.

• Track record of improving customer satisfaction and retention in high-growth environments.
• 5–8 years in customer experience improvement, lifecycle management, and customer service leadership.
• Data-driven decision-maker with empathy as a superpower.
• Excellent communicator, written and verbal who can influence across teams..
• Comfortable in a fast-paced startup.

• Competitive salary and stock option package
• Medical, Dental, Vision Benefits and 5 weeks of Paid Time Off annually
• The opportunity to join a fast-growing, mission-driven company
• A collaborative, passionate team that values taste, thoughtfulness, and testing
• A tangible impact on how customers experience one of life’s great joys: great food