AI Distinguished Engineer

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.



AI Distinguished Engineer, Advanced Technology Group – Santa Clara preferred.


Work matters!  We spend a third of our lives at work and ServiceNow is changing the way people work.   We help the modern enterprise digitally operate faster, more efficient and be more scalable than ever before Built on a very simple concept, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity to approximately 6,200 enterprise customers worldwide. 


The Advanced Technology Group (ATG) is  a customer-focused innovation group building intelligent software and smart user experiences using existing and emerging data and AI technologies to enable end-to-end, industry leading work experiences for customers. We will execute and win as a team embracing a growth mindset, a relentless focus on customers, and a humble, hungry, inclusive and collaborative culture. We are truly defining the future of work.

The Role

To accelerate our growth and deliver on our mission to make the world of work, work better for people, we are hiring a brilliant, highly inspired visionary to help ServiceNow become the defining intelligent enterprise software company of the 21st century. As the AI Architect of Advanced Technology Group (ATG), yyou’ll innovate, design and scale our next-generation AI platform, products and applications and defining the future of work through AI-powered automation to create industry-leading work experiences for customers.  This is a highly visible role, with technical responsibilities shaping the AI capabilities in the platform, products and solutions, and interacting with key technical and product leaders in the company.


The Top 3 objectives in this role:

  • Define and drive the vision, strategy and architecture for the next-generation, modern AI platform, AI-powered products and applications that deliver high ROI and smart experiences for ServiceNow customers.
  • Lead and build partnerships and commitments with internal stakeholders in engineering, product and customer groups on the vision for the next-generation AI platform, AI-powered products and applications, including technical roadmap planning, visionary iterations and overall design concepts.
  • Be the senior technical leader building and guiding the team members on best practices for building modern data and AI platform and products.


Key Experience and Qualifications:

  • Extensive experience designing and building data and AI/ML-powered platform architecture, products and applications
  • 15+ years hands-on experience and knowledge on the development life cycle of data and AI platform and products, technological alternatives, and architecture methodologies for multi-platform environments.
  • Executive-level communication and interpersonal skills, including large and small presentations, detailed written acumen and dynamic cross-functional organizational collaboration skills.
  • Experience managing trade-off scenarios and managing risk, as well as building stakeholder/executive consensus, “buy-in” and commitment with transformational technology shifts. 
  • Strong analytical and problem-solving skills.
  • Experience working in Agile methodology and Open-Source, PaaS/SaaS and cloud environments (AWS, Azure, and GCP) or a containerized environment (Kubernetes).
  • Deep, action-oriented understanding of advanced data-driven technology concepts and AI/ML business trends.
  • Proven ability to collaboratively and passionately foster data and AI/ML culture.
  • Ph.D./M.S. degree preferred in Engineering, Computer Science, Mathematics, Computational Statistics, Operations Research, Machine Learning or related technical field or equivalent.

Bonus Points:

  • Experience working with ServiceNow products.
  • Experience in Agile development methodology and Scrum framework.
  • Experience building and delivering successful enterprise products leveraging data and AI.




ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
More Jobs at ServiceNow35 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Project Mgmt
Data + Analytics
Data + Analytics
Data + Analytics
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs