Business Intelligence Analyst - Workforce Motivation at Assurance

| Seattle
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We are seeking a Business Intelligence Analyst to join our Workforce Motivation Product Squad which drives the mission behind finding the motivational factors for users of all types throughout their career at Assurance IQ on the function of reward, effort, and performance systems.

This role is specifically focused on driving a world-class compensation system.

What does that look like?

(1) Compensation systems designed to align incentives more consistently across the lines of business and user types.

(2) Compensation structures that are simplified for Agents to understand and for Assurance to deliver on consistently and reliably.

(3) Incentive mechanisms which we maneuver to achieve the perfected balance of intrinsic and extrinsic motivators.

This role sits predominantly at the intersection between workforce Users (e.g. agents), Product, Engineering, Data Science, Finance, and Operations support. You will be reporting to the Senior Product Manager of the Product Squad.

Who we're looking for

  • A dedicated problem solver. You embrace challenges, and stop at nothing to create solutions, whether they're short-term workarounds or more long-term process changes. 
  • Passionate about the data. You possess the ability to self-serve, investigate, and utilize data - and you love leveraging that data to uncover root causes.
  • An Owner. You don’t hesitate at the opportunity to take charge, you thrive on feedback, and your focus is on making an impact.
  • Customer-Centric. You actively consider the real-world experiences of our agent-users and the implications of product changes and improvements 
  • Gritty. You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away. 
  • Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different strategies and tracking the results. 
  • A brilliant communicator. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to end-users, or describing analysis to business leaders.
  • A lover of process and optimization. You're excited about the opportunity to create and experiment with processes and are willing and able to lead others in iterating and executing them. 
  • Superior technical expertise. You are the subject matter expertise to team members. Without a doubt, this is table stakes.

Ideal Qualifications

  • 2+ years of experience working at a finance or technology company in an analytical function, whether it be in a startup, consultancy, or corporate.
  • Expert proficiency in SQL.
  • Experience with business intelligence or data visualization tool (e.g. Looker, Tableau, DOMO, PowerBI).Proven track record of identifying, sizing, and solving ambiguous data issues.
  • Experience working in a support organization or for organizations known for stellar customer support.
  • Experience with CRM platforms such as Jira, Zendesk, Salesforce, or Intercom.
  • Experience interpreting and presenting data to various audiences.
  • Degree in business, economics, finance or any science-related fields (Note: we’ve seen superior individuals without degrees so don’t hesitate to try).


  • Dig into the data, learn what is and isn’t working, and take ownership in determining which projects to focus on - and set aggressive timelines to reach those goals.
  • Supporting Data Engineering in the design and maintenance of data systems and databases, including troubleshooting potential issues arising from data.
  • Cleaning data in preparation for analysis.
  • Building dashboards and reports for our squad and business' use.
  • Evaluating business processes for efficiency, cost, and other valuable metrics.
  • Work cross-functionally with support, product, engineering, and data science to optimize how we compensate Agents on the platform.
  • Assist in the study, analysis, and processing of information related to the compensation of agents based on their positions and other compensable factors. This is in the form of monetary and non-monetary incentives, extrinsic and intrinsic rewards.
  • Respond to stakeholder needs needs through concise communications, documentation, information sharing, and planning sessions. 
  • Develop and monitor key performance indicators and business metrics for agent support.
  • Collaborate with Data Science to build a holistic view of support quality.
  • Resolve a wide range of complex compensation issues – leverage data, rules, procedures, and sound judgment to arrive at solutions to agent appeals and inquiries.

Not quite sure if you qualify? Well, has anyone mentioned that half the stuff they know was learned on the job?

Not quite sure yet? Apply anyways. Someone will get back to you as soon as possible - whichever way it goes. 🙌

About Assurance
Assurance offers the best online insurance shopping experience; within minutes a customer can have instantly approved life, health, auto, or home coverage. We’ve simplified the online checkout process so that customers can get covered instantly online, and we’ve also built an on-demand workforce of licensed insurance agents that can speak with customers who want to talk to an expert, 24x7. Powering all of this is a cloud-first, event-driven, service-oriented-architecture, using the latest software frameworks. We combine our web technology with data science models at every step to make intelligent decisions about how we market to customers, what policies we recommend, and which agents we match to customers. Our mission is to make insurance easier, cheaper, and higher quality, for everyone – not just the affluent. Our team is humble, driven, and committed to improving the lives of millions. 

We’ve pioneered many new technologies and are proud of many world-first technical achievements. We are the only company to pay commissions to on-demand workers with a real-time payment solution, so money earned is deposited into their bank accounts instantly, every day of the year; and to pay dynamic bonus rewards generated in real-time by machine learning models during phone sales calls. We developed a voice signature technology to enable customers to conveniently sign for their insurance policy over the phone. We built a completely serverless telephony platform that uses dozens of machine learning models to automatically optimize how we place phone calls to customers and connect them with sales agents on the platform. 

In September 2019, Assurance was acquired by Prudential (NYSE:PRU; $36B market cap) to further the joint mission of improving financial wellness across the world. We are at the forefront of this exciting mission and are looking for experienced software engineers who are excited about the chance to rethink the insurance industry from the ground up in a technology-first manner.
Our Offices 
We have 4 engineering offices worldwide in Seattle (headquarters), Toronto, Ft. Lauderdale, and Kathmandu. Each office has many teams of engineers; each team owns a set of software applications and business functionality. We work collaboratively across time zones and geographies, using Slack, Zoom, Github, and email. Engineers in remote offices will typically visit headquarters once or twice per year.

Review our CCPA policies here.

Choose Assurance Because:
· Exceptional base salary plus bonus structure
· Comprehensive benefits which include, medical, dental, vision, 401K and more
· Unlimited paid vacation, sick leave, plus paid holidays.
· Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.
· Ongoing coaching and career development including individual and group coaching sessions.
· Fast paced, high performance environment.

Still have questions? Hear directly from our team here!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • DB2Databases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM


We're located in the heart of downtown Seattle at the corner of 5th and Madison, conveniently between Westlake Center and Pioneer Square.

An Insider's view of Assurance

What’s the vibe like in the office?

“We're all so friendly and open to working and collaborating. We care for each other's work and personal health so that we can all be strong and grow together. No teammate gets left behind.”


Partner Marketing Specialist

What does your typical day look like?

“If I write code in the morning it often goes out on the same day, impacting thousands of customers and often having a noticeable change on our 'mission control' style dashboards throughout the office.”


Senior Software Engineer

What makes someone successful on your team?

“Everybody is very smart but not arrogant. In the data team, especially, everybody puts the team first over themselves - there are no egos. It is always about making things better for the team and the business.”


Director of Data Engineering

How do your team's ideas influence the company's direction?

We are calculated decision-makers. Every idea is a potential experiment waiting to be tested. We drive the business forward by rapidly iterating on several ideas leveraging the data to tell us which direction we should take next.


Director of Data Scientist

What are Assurance Perks + Benefits

Assurance Benefits Overview

Our Benefits

Flexible Working Environment
Your schedule and working hours are up to you at Assurance. We care more about results than when and where you get your work done, and we find that a flexible schedule can help alleviate the stress of a rigid work-life balance.

Unlimited Time Off
We work hard, so it’s important that we take time to refresh and reset when we need it. We empower our employees to take the time that make sense for them.

Nutritional Snacks and Weekly Lunches
We encourage a healthy lifestyle for employees in all ways that we can, and we don’t want it to be tough to find sustenance when you’re hard at work! We provide healthy, nutritional snacks throughout our office, and outstanding local coffee. We also host a weekly lunch, featuring top local restaurants, to accompany our all-company meeting.

Commuter Benefits
We want to make sure it’s easy for you to get to and from work, so we a provide free public transportation or greatly subsidized parking close to our office.

Inspiring Offices
From the beginning, our founders believed that beautiful, open, inspiring spaces lead to energy and creativity. We seek beautiful office spaces in all of our locations, and in 2020 we’ll be taking occupancy of a stunning new office on the top two floors of Madison Center in downtown Seattle – this space features floor to ceiling windows with stunning 360 degree views of the Puget Sound, and an exclusive private rooftop deck.

Competitive Health Benefits
Access to high quality healthcare is core to our business, and we care that our employees don’t have to worry about visiting a doctor. All employees receive competitive health, dental, and vision benefits packages.

Choice of High-End Equipment
We want to make sure you’re empowered to create amazing things. We give new employees the option of a variety of high-end computers and accessories.

Investment Opportunities
We believe in the importance of investing in yourself in a variety of ways, including financially. We offer a strong 401k plan, with options to invest in traditional, Roth, and after-tax options, all backed by a best-in-class platform from Prudential.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Assurance provides flexible start and end times for our employees
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

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