This individual will engage with various areas of the business to lead programs for improvement that support enterprise-wide goals. You will be responsible for documenting and analyzing problems, formulating hypotheses, developing insights, and delivering and implementing recommendations that drive transformation. The right person for this role is a self-starter, who is a systems thinker with a passion for developing and maintaining simple and sustainable business processes and enjoys solving complex problems.

Responsibilities

• Understand and document ambiguous business processes, including users, systems, technologies, and data, both in written and visual form (process flows)
• Ability to combine complex information and processes to identify opportunities for improvement and establish plans for implementing improvements that can be clearly communicated across the business to different users
• Project and program management including updating and tracking key reporting documentation; executive-level reporting on project scope, status, risks, etc.
• Establish trusted relationships with internal teams and interface with stakeholders across the business to gather information, gain diverse perspectives, and deepen subject matter expertise

• Bachelor's Degree in Business, Technology, or related field
• Minimum 5 years' experience in a role requiring problem solving and process analysis
• Ability to solve complex and ambiguous problems and synthesize and communicate solutions clearly to stakeholders
• Excellent attention to detail and adherence to project deadlines while handling multiple tasks in a fast-paced environment
• Comfort with ambiguous and ever-changing situations
• Ability to drive independent workstreams that are part of larger programs, while maintaining a deep level of understanding of how workstreams support the overall program
• Preferably has working knowledge of Enterprise Resource Planning (ERP) software, and a bonus would be experience working with Salesforce and Ecommerce platforms
• Seeks challenging opportunities and takes accountability for personal results
• Builds relationships and communicates effectively, both verbally and in writing
• Excellent attention to detail
• Quick learner and strategic thinker
• Experience working with the entire Microsoft Office Suite and leveraging this to create high quality and high impact presentations and materials for executives

Personal Traits and Values

Intellectual Honesty: you always seek the truth, present all facts in an unbiased manner, and do not allow your personal beliefs to skew your recommendations.

Systems Thinking: you can view data and an organization from a broad perspective; able to see the overall structure, patterns, and how they interact and influence each other.

Creative: you think outside the box; you can do more with less; you are resourceful and responsible for the pursuit of business objectives. 

Curious: you are intellectually curious; beyond your role in answering others' data questions, you are constantly asking your own "what if's" and "why's" and relentlessly seek answers to those questions.

Strong Work Ethic: you thrive in a fast-paced environment, never settle for the bare minimum and always uphold the values and goals of your organization.

Competitive: you have a strong desire to succeed and are willing to put in the necessary work to achieve your goals and the goals of the organization.

Relentless: you are determined and focused. You do not give up and work through challenges until you reach a solution.

Detail Oriented: You are thorough, organized, and productive. You pay attention to the details and rarely let things slip through the cracks.

Integrity: You don't cut corners ethically and are fully invested in doing the right thing at all times. You are accountable, keep your word and are trusted by your colleagues.