CPQ & Product Model Architect
Vlocity is a fast-growing enterprise applications company focused on bringing industry-specific business processes to the cloud. With 400 employees around the world and customers on six continents, Vlocity has been the fastest-growing independent software vendor on the Salesforce platform for two years running. Vlocity is currently shipping version 18 of its application suite, and has raised over $100MM in capital from investors including Salesforce.com, Accenture and Sutter Hill Ventures.
Vlocity develops software to help communications, media & energy providers, insurance carriers and government agencies digitally engage customers through their channels and devices of choice. We serve dozens of the world’s Fortune 5000 companies including Sky Italia, Telecom Italia, TELUS, 3, Telecom Argentina, Cellcom, New York Life, Farmers Insurance, Harvard Pilgrim, and Anthem. Our solutions run on our customers’ web sites, in their contact centers and on the mobile devices of their service and sales professionals – providing a compelling, modern, omnichannel experience. Despite the complexity and sophistication of the enterprise business processes we enable, we believe the user experience should be as simple and compelling as a consumer application.
We are looking to develop successful long-term relationships with all our customers - and the best way to do this is to build from strong foundations. The keys to every successful CPQ implementation are a sales catalog that enhances the end-user experience across all channels, a technical catalog that addresses the needs of provisioning, billing and fulfillment systems – and alignment between the two.
Our CPQ and Product Model Architects have deep experience in product modeling and can construct catalogs that simplify the sales experience, whilst enabling complexity in the back office. They then drive CPQ design to produce optimal order capture flows with Vlocity’s Industry Cloud applications, and work closely with our Sales and Product teams to ensure customer success.
You will serve as a trusted advisor to the customer, driving conversations with their architects and Product Marketing teams that promote product modeling best practices and effective order capture processes.
You’ll advise and mentor diverse teams, which may include customer and partner resources, providing guidance on product modeling and CPQ best practices.as well as technical product assistance.
You’ll engage with the customer and review key artifacts to keep programs on track and ensure the delivered solutions remain extendable and maintainable going forward.
Qualifications
- You’ll have 5+ years’ experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques
- You’ll have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations
- Ideally, you will have extensive experience of at least one of our target industries - telecommunications, media, insurance, health insurance or public sector
- You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
- You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering
a functional demo - You’ll have the vision to help us take our company to the next level
Technical Skills
- Product modeling
- Product catalog and CPQ solutions (e.g. Siebel, Apttus, Steelbrick, NetCracker, Amdocs, etc)
- Salesforce
Desired Certifications / Qualifications
- Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
- Salesforce Administrator
- TM Forum (SID, eTOM)