You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.
At Nintex, we strive to see our customers succeed. You understand the importance of building relationships and are passionate about finding new ways to make their experience the best it can be. Come help our Customer Success team make an even bigger impact and play a vital role in helping our company grow!
About the role
With over 8,000 customers, Nintex monitors key indicators of customer health to ensure customers continue to get value from their investment in the Nintex Process Platform. We are looking for a Customer Experience Analyst to develop quantitative view of customer health at scale, develop reporting for key internal stakeholders, and provide timely insights and recommendations to customer-facing roles, including Customer Success Managers, Account Managers, and Senior Leaders across the company.
You will have strong analysis skills, and experience in turning analysis into insights and recommendations. You’ll also have expertise in developing reports from a combination of data sources including Salesforce and custom databases.
Your contribution will be:
Customer Health Dashboard: To ensure we retain and grow our customers’ use of the Nintex Process Platform, work with our Customer Success Engagement and Sales teams to define key quantitative measures of customer health. Working with Sales Operations, you’ll develop a customer health dashboard that provides a view of customer health and can act as an early warning system.
Customer Health Playbooks: You will also develop playbooks for Customer Success and Sales staff to execute when customers enter specific stages of health. To ensure the continued effectiveness of the playbooks, you will develop tracking and reporting mechanisms to determine when changes are required, You will also work with the VP, Customer Success Engagement, to report on customer health and provide insights and recommendations
Customer Success Reporting: On a monthly basis, you will work with Finance and Sales Operations to prepare reports on customer adoption, usage and churn in preparation for Nintex Board meetings. You will also provide analysis and insight into variances of KPIs, with associated plans and recommendations as needed.
To be successful we think you need:
- 5+ years of Program Management and/or relevant experience
- Bachelor’s degree or equivalent experience is mandatory;
- 2-5 Years of experience developing workflow solutions on the Nintex Process Platform
- Strong project management skills
- Proven data analysis and reporting skills
- Highly motivated. Get things done
- Experience with Salesforce, SOQL, Excel
How we operate:
Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:
- We deliver on our commitments. We focus on a few key priorities and ensure we deliver with quality every time…..on time.
- We don’t wait. If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
- We operate with respect and consideration. We will move fast and deliver…and, we will do it the right way.
At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.
Unleash your potential. Apply today.
Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.