Data Analyst
Data Analyst
Apptentive is a winner of the 2018 Seattle Business Magazine's 100 Best Places to Work in Washington! Learn why we love working at Apptentive! https://www.apptentive.com/about/careers/
About this Role
The Data Analyst will support our Customer Success team and our customers with insights gained from analyzing customer data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization. This person can create added value for our customers by analyzing data sets and recommending specific types of reports that can become part of our product or an ongoing part of customer business reviews. They must have strong experience using a variety of data analysis methods, using a variety of data tools, building and implementing models and using/creating algorithms. They must be comfortable working with a wide range of stakeholders and functional teams and working directly with external customers.
The right candidate will have a passion for discovering solutions hidden in large data sets and working with the Customer Success team to tell a compelling story to customers with their data. Our customers look to us to understand what’s going on in their data and why, so your top priority will be working with customer data to transform it into valuable insights.
Your Responsibilities:
- Use statistical methods to identify, analyze, and interpret trends or patterns in complex data sets and generate useful business reports for Apptentive customers
- Work with Customer Success to create a prioritized list of needs for each customer segment
- Identify and recommend new ways to create product value for customers through implementation of new reports in the product
- Analyze and extract insights from large, unstructured dataset
- Help customers understand and analyze their data effectively
- Use data to create models that depict trends in the customer base and the consumer population as a whole
- Analyze data from company databases to drive optimization and improvement of product development, marketing techniques, and business strategies
- Develop custom data models and algorithms to apply to data sets
- Research and develop statistical learning models for data analysis
- Collaborate with product management and engineering departments to understand company needs and devise possible solutions
- Keep up-to-date with latest technology trends
Who you are:
- BS in Mathematics, Economics, Computer Science, Information Management or Statistics
- 5-7 years of experience manipulating data sets and building statistical models
- Ability to collaborate effectively and work as part of a team
- Strong attention to detail
- Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML or ETL frameworks)
- Experience querying databases and using statistical computer languages: R, Python, SQL, etc.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Demonstrated experience in handling large data sets and relational databases
- Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications
- Excellent written and verbal communication skills.
- Knowledge and experience in statistical and data mining techniques.
- Excellent pattern recognition and predictive modeling skills
The Apptentive Team
You’ll be joining a team that is passionate about building great communications products and delivering customer love. We truly believe that companies can develop meaningful and valuable relationships with their customers and that our software can become the key to a more personal and mobile world. We're a close-knit team, enjoy sharing meals together at Salumi, Paseo and other uniquely Seattle institutions, and value close collaboration, strong communication and honesty.
What We Offer
- Competitive salary and equity packages
- Unlimited paid time off (PTO) and generous family leave policies
- 401k, HRA/FSA and monthly Orca pass
- Comprehensive medical, dental, and vision insurance 100% premiums paid
- Paid professional development (conferences/courses)
- A chance to build something great with other amazing people
Apptentive is an equal opportunity employer and we value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, or protected veteran status.
We are unable to sponsor visas at this time.