Highspot Services

Our team strives to deliver as much value as possible to our customers. We work closely with them throughout their experience with our product, helping them get the most out of their solution. We also act as the voice of the customer to the rest of the company. We share their experience and advocate on their behalf with every other team, to ensure that we are delivering the best possible customer experience.

Job Description

Sales Enablement helps our customers make data-informed decisions. In the highly competitive world of sales, companies invest a great deal of energy into analyzing the data from their engagement with customers to optimize and grow their business. Highspot offers a wealth of insight that helps our customers make the best possible decisions.

A successful candidate should have an entrepreneurial spirit with a continuous learning attitude. This is an emerging field that we are helping to define, and there are many insights ready to be discovered. The right candidate will be passionate about exploring complex data sets from different sources, making discoveries that our customers can directly leverage to drive their business.

The Highspot Data Analyst will contribute to the mission of the company by

• Generating custom analytics for customers with sophisticated data needs
• Applying statistical analysis to convert raw data into business insights that we can share with customers, the rest of the company, and the industry
• Performing data cleansing and transformation on semi-structured data
• Generating views on data that can be validated with customers and used as the prototype for advanced analytics features in the product

If you enjoy finding the signal in the noise and turning that into informative insights, come join us. This role requires a blend of technical know-how and creative problem-solving skills while maintaining an unwavering focus on the customer.

Responsibilities

• Work with customers and internal stakeholders to understand business challenges
• Analyze and transform data from the product and from our business activities to generate and share deep insight
• Design and deliver custom analytics that allows our customers and ourselves to make insightful data-driven decisions
• Ensure timely delivery of recurring custom analytics to customers and internal stakeholders

Basic Qualifications

• Bachelor's degree in a STEM field or equivalent work experience
• 1+ years of customer-facing work experience
• 2+ years of experience with SQL
• 2+ years of experience with data analysis
• Deep proficiency with Excel
• Familiarity with data visualization tools such as Tableau, Power BI, QuickSight
• Experience programming with Python and with Jupyter (iPython) Notebooks
• Unix Shell scripting
• Experience with database concepts and schema design
• Self-starter with a growth mindset
• Demonstrated proficiency in creative problem solving

Benefits

• Full medical, dental, and vision benefits
• 401k Plan
• Flexible work and vacation schedules
• Transportation benefits
• Competitive compensation and equity
• Fully-stocked kitchen with healthy snacks and drinks
• Free catered Friday lunches
• Team building outside of the office
• Company bonding events throughout the year
• Open and spacious office, based in the heart of Seattle
• Great views of the city and Puget Sound
• Meaningfully contribute to a compelling vision
• Environment to do your best work

About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, sales teams are able to stay connected to the best-performing content for each opportunity, customize and optimize their content, and more effectively engage with their customers and prospects. With 90 percent average monthly recurring usage and global support in over 125 countries, Highspot is the sales enablement industry's most trusted solution.

Equal Opportunity Statement

We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.