Data Analyst
Ookla, the company behind Speedtest, is a team of passionate individuals who have turned a clever idea into a thriving business, and have gained an invaluable insight into the state of the Internet on a truly global scale.
We’re looking for a data analyst to join the data engineering team and help us wrangle one of the world's largest collections of data on mobile and fixed internet performance. As a data analyst your primary focus will be supporting internal and external customers as they navigate the vast Ookla dataset using technologies including Redshift, Athena, MySQL, and RStudio. Successful applicants will have strong customer service drive, excellent communication skills, an inquisitive nature, and a creative approach to solving problems. Ideal candidates will also have experience with mobile and fixed broadband networking technologies and experience analyzing network performance data.
Responsibilities
- Work closely with technical account managers to support customer data questions and custom analysis
- Advocate for internal and external customer needs within Ookla
- Provide analysis and data-driven support for the business including data preparation, quality assurance, and exploratory analysis
- Support the creation of Ookla content pieces including articles, blog posts, and market reports
- Develop metrics/dashboards for monitoring data trends or telling stories
Requirements
- Proven history of exceptional customer service and advocacy
- Experience with internet, cellular, and broadband technology and infrastructure
- Strong communication skills (both written and verbal)
- SQL expertise, and experience building & optimizing complex queries against large data sets
- In-depth knowledge of at least one language for data analysis, e.g., R, Python/pandas, etc.
- Strong understanding of statistical methods, such as those used in A/B testing
- Highly driven and motivated to challenge the status quo, learn new things, and expand your abilities
- Strong self-starter with excellent time management skills for an office and virtual workplace
- Dependable team player than enjoys learning from and teaching others
Benefits
We offer great benefits including competitive compensation, medical, dental and vision benefits for you and your family, a generous vacation and holiday plan, stand out maternity/paternity leave and more. We also provide the best hardware, software and tools available for you to do your work.