Data Migration Specialist

| Redmond
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Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complimentary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.


About the Team:

Our Technical Services team is committed to making the adoption of our Church Management Software (ChMS) a seamless and efficient process for our ever-growing customer base. As our customers implement our product, the Technical Services team ensures they have a first-class customer experience and their data is imported accurately and effectively to maximize their use of our product. 


About the Position:

The Data Migration Specialist will extract, transform, upload, and clean customers’ data as part of a successful data mapping, migration, and cleanup process so they have an efficient and fully functional database. This role reports to the Technical Services Manager.

 

Responsibilities: 

  • Guiding customers through a standardized project plan for migration of their data according to assigned deadlines
  • Equipping customers to extract data from their software tools, helping customers prepare their data for migration, contributing to customer meetings, answering basic support questions
  • Identifying and fixing data corruption issues, mapping customer data for upload, and basic formatting of customer data
  • Properly using tools for data migration and reporting any functionality issues in those tools, or the data migration process
  • Maintaining a working knowledge internal database schema and related software products by participating in team and company trainings
  • Responding to customer needs, building a partner mentality to meet their expectations
  • Maintaining communication with contacts, within reasonable response times, according to standard Customer Success guidelines
  • Identifying the need for, and promoting and explaining additional customer services
  • Contributing toward achieving the defined success criteria and outcomes for general initiatives in Customer Success goals, and awareness of progress toward those goals

Basic Qualifications: 

  • Associate’s or Bachelor’s degree or equivalent experience in data-related field preferred
  • 2+ years of customer service experience in data services or SaaS
  • Proficiency in Excel required

Preferred Skills:

  • 1+ year of experience in data maintenance preferred
  • MySQL/MariaDB (Sequel Pro, Navicat), Docker, API, AWS, macOS a plus, but not required
  • Prior experience with Church Community Builder software a plus, but not required
  • Teachable and fast learner; able to absorb and retain product knowledge
  • Sets high standards of performance
  • Proactive and critical thinker
  • Shows bias for action. A result-oriented “doer” 
  • Excellent team player
  • Ability to identify significant problems and opportunities for improvement
  • Adaptable and able to work effectively in a fast-paced dynamic environment
  • Plans, organizes, and schedules work in an efficient, organized manner.
  • Ability to focus and execute on key priorities

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
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    • PHPLanguages
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    • ReactLibraries
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    • ASP.NETFrameworks
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    • MySQLDatabases
    • AWSDatabases
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    • DynamoDatabases
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    • IllustratorDesign
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    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you empower your team to be more creative?

We have worked hard to create an environment where people are encouraged and expected to think outside of the box. We value bold ideas and empower our people to speak up, fostering the kinds of discussions required to generate creative solutions. We’re always searching for exceptional strategists, technologists, and communicators!

Molly

Chief Customer Officer

What is your vision for the company?

Our focus was to become the #1 partner to the US faith sector through strengthening community, connection and belonging. Today we serve over 7,900 churches, delivering world-leading custom apps, giving and donor management services. Our vision remains the same, expanding our SaaS services that help communities all around the world to thrive!

Bruce

CEO

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Culture
Volunteer in local community
Pushpay Cares: Our employee led program aligned to our core value of Generosity: opportunities for Pushpay employees to give back to their communities.
Friends outside of work
Eat lunch together
Intracompany committees
WLEAD: Enabling inclusion in the workplace. Women’s Leadership Exploration & Development An Employee Resource Group for women & men
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We love our Race and Culture group (RAC) and our Women's Leadership Exploration and Development (WLEAD) group!
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Pushpay participated in the Tough Mudder event for 2 years in a row!
Mental Health Benefits
100% reimbursable Mental Health appointments with in-network providers.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of paid parental leave for the primary caretaker. Pushpay also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Pushpay sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Pushpay employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Recreational Clubs
Employee- organized flag football and board game nights are popular!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Pushpay hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

Pushpay focuses on continually improving our employees' experience. We are always adding new perks and benefits!

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