Data Scientist - Experimentation and Causal Inference - Staff/Senior Staff

| Seattle
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Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

About the Team

Data is at the core of Outreach's strategy. It drives ourselves and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows. 

The mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure success and efficiency of these workflows, and providing insights and tools to support execution and optimization of these workflows. As a member of the team, you will be on the ground floor working with other Data Scientists, Machine Learning Engineers, and Application Engineers to define and implement our strategy for delivering on this mission. 

As an expert in A/B testing, Causal Inference, Reinforcement Learning and Optimization you will be responsible for defining and implementing algorithms and platforms for automated optimization of sales workflows, aka sales playbooks. For most companies, their playbooks are highly suboptimal, defined based on intuition and experience of sales leaders, without much data analysis involved. Your goal will be to change that. You will be a part of a cross-functional team consisting of data scientists, machine learning engineers and application engineers working on transforming static intuition-based sales playbooks into dynamically optimized sales processes. This work will forever revolutionize how sales works.

Your Daily Adventures Will Include

  • Defining metrics to measure effectiveness of sales processes
  • Designing and implementing algorithms to provide A/B testing capabilities for Outreach customers, with the focus on guided user experience for experiment design and analysis of results
  • Developing a system for automated optimization of sales processes, via A/B testing, Reinforcement Learning, or other means
  • Designing recommendation algorithms and user experience to inform initial creation and setup of sales processes for new Outreach customers
  • Serving as an expert in the areas of A/B testing, Causal Inference, Reinforcement Learning, Optimization. Collaborating with and mentoring other data scientists and engineers in these areas.

Our Vision of You

  • You have strong statistical background and practical experience with applying experimentation (A/B testing) in real-world settings. Experience developing A/B testing platforms is a plus.
  • You have practical experience with observational causal inference (e.g., regression adjustment, matching, propensity score stratification), or quasi-experimental methods (e.g., instrumental variables, regression discontinuity, interrupted time series). Knowledge of causal graphical models is a plus.
  • You have a strong background with Reinforcement Learning or Dynamic Programming. Experience with applying Reinforcement Learning in production scenarios is a plus.
  • You have experience working with distributed data processing frameworks such as Spark. Experience with Spark's MLlib, AWS, Databricks, MLFlow are a plus
  • You have strong programming skills in at least one object oriented programming language (Java, Scala, C++, Python, etc.)You understand the entire lifecycle of machine learning product development, from inception to production
  • You are hands on, able to quickly pick up new tools and languages, and excited about building things and experimenting
  • You go above and beyond to help your team
  • You are honest, admit mistakes, and own fixing them
  • You are a motivated and talented craftsperson: always looking to sharpen and adapt your skills
  • You have a MS or PhD degree in Computer Science, Statistics, or a related field, and 5+ years of industry or equivalent experience

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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