Engineering Manager, Analytics at Knock

| Seattle
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The Role 
Knock is looking for an Engineering manager to lead our analytics platform team! In this role you will have the opportunity to make a significant impact by building the foundation for the future of Knock’s analytics platform. In this role, you will be responsible for driving the strategic direction of our analytics platform and product, managing the team building it, and providing hands-on technical leadership.
Your strong people management skills will help us build out and lead a team of fast paced engineers, who will develop, implement and operationalize the data platform roadmap. Come help us be the most data focused company in the multifamily industry!
The Team
The Engineering and Product teams consist of 40 talented and passionate team members, working to make Knock the premier software product in the Multifamily real estate industry. The Engineering Manager, analytics, will manage a team of three initially, and will report to the VP of Engineering.
The Company
We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early customers (who became investors) we got to work partnering with real estate companies to deliver on turning that vision into reality.
Five years later, we have helped our property management customers find apartments for millions of renters. We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.
In March of 2019 we announced we raised a $10m Series A round to continue to accelerate growth and product development, led by Madrona Venture Group: https://www.geekwire.com/2019/madrona-leads-10m-round-knock-crm-communications-service-apartment-landlords/ 
In January 2020 we were honored to receive recognition as one of Seattle’s Best Small Companies to Work by BuiltIn Seattle: https://www.builtinseattle.com/companies/best-small-places-to-work-seattle-2020
In May 2020 we announced we raised a $12m Series B round to continue on the path of growth, led by Madrona Venture Group, with partners from Lead Edge Capital and Seven Peaks Ventures:https://www.geekwire.com/2020/product-built-times-like-seattle-startup-knock-raises-12m/
Our Values
To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.
At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Day - to - Day:

  • Develop and own the technical roadmap for our analytics platform
  • Build, manage, and lead a team of direct reports who will develop and operate the analytics platform
  • Work with other leads and cross functional teams to collaborate on partnerships in order to achieve company goals
  • Drive existing and new projects for reporting and analytics
  • Contribute to the technical development of the analytics platform
  • Contribute to a culture of technical excellence across the engineering organization

Basic Qualifications:

  • People management or team leadership experience
  • Programming / Engineering background
  • Experience processing and serving up big data sets with technologies such as Hadoop, Spark, and NoSQL
  • Proficient in at least one of the SQL languages (MySQL, PostgreSQL, SqlServer, Oracle)
  • Familiarity with Python or another high-level programming language
  • Good understanding of SQL engines and ability to conduct advanced performance tuning
  • Experience with data pipeline and workflow management tools (such as Airflow or Kafka)
  • Strong attention to detail, performance and quality

Why You’ll Love It Here:

  • Category-creating company, enthusiastic customers, ambitious roadmap, industry leading products, comfortable taking risks and thinking outside the box, great team with solid infrastructure in place.
  • 100% medical, dental, and vision coverage for full-time employees
  • Flexible time off & paid holidays
  • Work from home (optional 2x per week)
  • 401k to help you save for the future
  • Stock options
  • We like to do fun things together! (Virtual for now!) Conferences, off site retreats, and happy hours.
  • Parental leave program
  • Gym Membership (On hold due to COVID-19)
  • Whatever mode of transportation you use - we got you covered!
  • Employee referral bonuses to encourage the addition of great new people to the Knock team
  • Plus free lunch on Fridays! (When we are back in the office)

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Ballard is a hip waterfront neighborhood with trendy restaurants, indie shops, bars and craft breweries centered on historic Ballard Avenue.

An Insider's view of Knock

How would you describe the company’s work-life balance?

The company is respectful of people's time and work life balance. Team members on my team work from home on Wednesdays. Flex vacation policy also works well.

Ali

Principal Product Manager

What's the biggest problem your team is solving?

Overcoming customer challenges, training new hires and ramping them up quickly.

Mike

Director of Sales - West

What are some things you learned at the company?

I really like that we are using the Objectives & Key Results (OKR) goal-setting methodology. It aligns the individual's goals all the way up to the company goals and provides for transparency across the company. It gives me assurance that my efforts are making a difference to help us meet our company goals.

Stacy

Controller

What unique initiatives do you have that encourage innovation?

One of our core values is innovation. We define it by 10X thinking. We encourage teammates to think “an ounce of prevention is worth a pound of cure”. I never miss an opportunity to challenge a teammate to try harder to find a preventative solution to a problem (product, process, people) before agreeing to move forward with a "cure".

Demetri

Co-founder

How has your career grown since starting at the company?

I started at Knock in Jan 2019 as a 1-person team covering all things PeopleOps. After 13 months (Feb 2020) my team grew to 5 with specialities in IT, Office Admin, Talent & HR. This allows us to provide the best support to our employees so they are happy and successful at Knock. Being able to manage so many functions of the business is incredible!

Nicole

Director of Talent & HR

What are Knock Perks + Benefits

Knock Benefits Overview

We built Knock to be a place where you can do your best work. We make sure of this by providing flexible time off, wellness program, commuter benefits, 100% paid medical, dental & vision premiums, as well as free lunch in the office on Fridays along with monthly company sponsored happy hours with your teammates!

Culture
Volunteer in local community
The last couple years we have done toy drives during the holidays to support our local community.
Friends outside of work
Eat lunch together
Intracompany committees
Knock has a community committee that focuses on community, culture, our values, D&I, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Vision Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Health Insurance Benefits
Knock pays 100% of employee premium costs and 25% of family premium costs.
Mental Health Benefits
There are mental health benefits through our medical insurance provider.
Retirement & Stock Options Benefits
401(K)
Company Equity
4 year vesting period - 1 year cliff at 25% then monthly for the remaining 3 years.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. We also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
The standard work week is 5 days (Mon - Fri), but Knock understands life happens and works with employees on specific scheduling needs.
Remote Work Program
Currently due to COVID-19, all employees are working remote temporarily. We will work with employees on a case-by-case basis for long-terms needs to work from home or remote.
Family Medical Leave
Company sponsored family events
Once a year we do a summer BBQ that all employees can bring families to attend. Occasionally our monthly happy hours will be at a location that will be family/dog friendly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees have flexible sick time per our flexible time off policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Bike storage in the building, limited on-site or near-site parking, Orca Card reimbursement.
Company Outings
We host a monthly happy hour either in our out of the office.
Stocked Kitchen
We keep healthy snacks regularly stocked in the kitchen.
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Happy hours are hosted once per month.
Parking
We offer limited parking to employees based on availability.
Pet Friendly
Knock's pet policy is occasional bring your pet to work days.
Fitness Subsidies
LA Fitness is across the street! We provide a gym membership there that will get you into any LA Fitness in the country.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Knock hosts lunch and learn meetings on occasion.
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