Experience Management Scientist, Research Core at Qualtrics

| Seattle
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Why Qualtrics?

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

8,500+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

A Day in the Life

This position is a senior role that will focus on creating the next generation of research and building artificial intelligence and machine learning into the world of market research. Specifically, you will be creating scalable in-product recommendations and insights to enable users improve the quality of their research. You will use machine learning and research methodology techniques and work with the Product teams to design the right solutions. The initiatives led by you will directly contribute to growing revenue for the Research Core and establish Qualtrics as the leader in applying AI to Survey Research.

You will have a keen understanding of researcher’s needs in the world of market research. You will have experience designing surveys with best practice methodologies and be able to communicate to senior level stakeholders of Qualtrics clients on trends in survey research methodology.

You will roll up your sleeves and dive into analyzing billions of Qualtrics anonymized datasets. You will be comfortable building machine learning models that seek patterns on what impacts our users research quality and recommend ways to improve the quality using best practice methodologies.

You will influence Qualtrics customers and help them design high quality research programs to help them make sound business decisions.

You will understand the significant industry shifts taking place in market research and how artificial intelligence can help address the problems facing market research.

Finally, You will be inspired by and believe in our culture and values. You will believe in making work a positive experience for yourself and your co-workers, and be willing to strap in and enjoy the ride!

Responsibilities
  • Develop and validate machine learning models that can find patterns and correlations between survey methods used by Qualtrics customers and the impact to data quality
  • Develop thought leadership content on a frequent basis, including academic and practitioner articles, joint publications, podcasts, conference presentations or webinars
  • Working with the Product team, help to develop new platform features such as automated recommendations to improve quality of the research as users build out their survey
  • Provide post-sale consulting support to customers, this may include survey/assessment design, post-survey data analysis and interpretation and executive presentations
  • Conduct, write and present on global research that aligns to the Qualtrics value proposition, at industry conferences, academic journals and collaboration with Universities and research institutes.
  • Where needed, contribute to product and business development activities
Qualifications:
  • 7+ years experience working with clients on their survey programs, or Data Science function
  • Advanced degree (Ph.D. preferred) in research methodology and/or data science
  • Proficient with building data science and statistics models using R, Python or SPSS
  • Have a strong understanding of good research methodology; item design and data collection
  • A blend of agency-side experience as well as internal-client experience is ideal, although candidates from either side will be considered
  • Experience working with large and complex enterprises
  • Strong writing and presentation skills
  • Consultative and relationship builder who can quickly understand client needs and requirements
What differentiates us from other companies
  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work spacee
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Unconscious Bias Training
Diversity Manifesto
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-Work Program Post Parental Leave
Company-Sponsored Family Events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from Within
Mentorship Program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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