Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

You will be in an Agile Sprint team working with Technical Implementation Project Managers, Data Ingestion Engineers and partner technical contacts to deliver and support Single Sign On (SSO) integrations on Accolade’s Cloud Platform (ACP). As a member of this agile team, you’ll be doing story grooming, planning, daily stand-up, SSO integration activities and supporting technical discussions regarding SSO. Once the SSO integations are in place, you will be managing proactive, as well as reactive, stories and incident tickets.

A day in the life…

• You will be largely working on customer implementation for Single Sign On integrations between Accolade Cloud Platform and external partner sites. These SSO integrations will be both inbound to Accolade and outbound from Accolade
• All required work will be documented into epics, stories and tasks into our backlogs. You will work with the rest of the team to groom, plan and commit to stories for sprint (2 weeks) deliveries
• Works with the Technical Implementation Project Managers, Data Ingestion Engineers and partner technical contacts to determine the requirments and solution for each SSO integration. You are expected to utilize critical thinking and analytic skills to define requirements and integration definitions for new and existing integrations
• Documents these requirements and solutions within Confluence and creates required Jira epics and stories
• Implements the SAML metadata from each partner in Keycloak and ensures the user identification data required to authenticate each user is available. If the required user identification data is not available, works directly or with dependent teams to map and configure this data at ingestion into ACP
• Profiles data to ensure the data used by the SSO integration is sufficient and accurate. Proactively takes action when data quality could cause authentication issues
• Creates test cases, test users, test plans as well as executes test cases to ensure proper connection and successful authentication while managing issue logs, triaging bugs and driving issues to resolution
• Investigates failures, performs root cause analysis and utilizes internal defect tracking tool to create detailed, high quality error reports. Verifies fixes for defects and new features work as expected and do not cause regressions in affected areas. Analyzes bug trends/patterns and customer feedback to drive for better customer experiences
• Serves as the subject matter expert for Accolade SSO integrations and on the universion of user identification data received from Accolade’s inbound data partners
• Works with Data Ingestion Engineers interactively to review the mappings and all other specs of the requirements to ensure user identification data are implemented correctly when loading inbound data to ACP. You will be required to coordinate and facilitate consistency of the data model across multiple initiatives and leverage the Accolade standards for all existing and future customers
• Outside day to day sprint work, we provide opportunities for new technology and cross functional trainings, and encourage people to work on innovation projects. There will be opportunities to work on other aspects of customer data implementations

Qualifications

What we are looking for…

• Bachelor’s Degree in Information Management, Computer Science/Engineering, Mathematics, Business, or other related fields
• 2+ years of hands on experience with data centric testing methodology and working in database environment, preferably working with healthcare data and exposure to SSO, SAML and Keycloak.
• Strong SQL skills to support data analysis and test scripting to validate data, knowledge of multi-dimensional models, including experience testing slowly changing dimensions (SCD) and change data capture (CDC) procedures.
• Experience on an Agile development team working in a continuous integration development model. Ability to work collaboratively within a team environment of engineers to meet aggressive goals and high quality standards.
• Familiarity and background in using tools such as Jira and Confluence is a plus.
• Ability to analyze data and process flows, able to collaborate development of business requirements and functional specifications to align data processes with business goals

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.