The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

Expectations for Success

We are looking for a self-motivated, organized professional with an advanced attention to detail to join our growing Brand Experience team. The Research Specialist will work with a cross-functional team of research experts to design and manage brand research for a highly diverse set of clients across numerous industries. You will primarily be responsible for building out initial drafts of client surveys and to own the revision process until the survey goes live into the field for data collection. You will also have many general project management responsibilities, participate in reporting/dashboarding, and have the opportunity to participate in BX program improvements as well as cross-functional initiatives at Qualtrics. 

In this role you will wed two critical skill sets: an editor’s attention to detail and a broadly applicable understanding of research methods. As such, you should have experience in technical writing (e.g., English language editing) or in research—whether marketing research or a survey-based social science. Because survey drafts are built and revised in the Qualtrics platform, you should be willing to complete a certification to become an advanced Qualtrics user (i.e., versed in the programming of skip logic, display logic, and survey flow). Though experience/comfort using the Qualtrics platform is not a requirement coming into the role, it is definitely a plus.

An ideal candidate will have some professional experience in market research or a related field (internship or full-time). Given the swift nature of marketing research and the steady flow of client work, success in this role will demonstrate an ability to manage as many as 6-8 survey projects at a time and at varying stages of development. Although supervised by Research Analysts and Research Managers, the Specialist will largely be responsible for his/her own time management with respect to setting and meeting deadlines. As such organizational skills are paramount.

Minimum Qualifications

• Degree from a 4-year college or university
• Familiarity with marketing or social science survey-based research
• Superior attention to detail
• Comfort in a fast-paced and sometimes unstructured environment
• Ability to articulate complex concepts clearly and pleasantly, especially through written communication
• High-level organizational and time management skills

Preferred Qualifications

• Experience/comfort with Qualtrics research core platform
• Previous experience in market research or social science survey-based research
• Experience and/or interest in brand tracking / brand-related research
• Previous experience in technical writing or editing
• Knowledge of survey methodology and standard research methodologies
• Comfort engaging directly with enterprise-level clients and partners
• A positive, can-do attitude

The base pay range for this position in the US is $56.0k - $102.0k per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.