Qualtrics
At Qualtrics, our mission is to close experience gaps. Qualtrics is the #1 XM platform.
Seattle, WA

Market Research Analyst - Brand Experience

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

Expectations for Success

We are looking for a motivated quantitative research analyst who is interested in growing within an awesome cross-functional team of Brand Experience Researchers. In this role, we need you to be naturally curious and have a passion for understanding human behavior. A high level of motivation and excellent communication skills are required to manage an incredibly diverse slate of work, clients, and team personalities. Flexibility to work on multiple projects, a natural aptitude for organization, and deadline-driven deliverable creation are equally important in this fast-paced environment. We are looking for someone who is able to deliver amidst the dynamic nature of workload and pace inherent in a client service business. You should have very strong Excel and PowerPoint skills, be able to run basic statistical analyses, display the creativity needed for writing effective questionnaires, and be very comfortable multi-tasking.

You need to have a bachelor’s degree, but if you also have a master's degree, we welcome that too. We are looking for at least three years of relevant quantitative experience within a market research capacity, but if you have relevant internship experience, we encourage you to apply, too. It is also a plus if you have experience/familiarity with the Qualtrics platform. There is tremendous growth potential at our rapidly growing company and we’re looking for eager candidates up for the challenge!

A Day in the Life

  • Project management responsibilities are threefold. You need to be able to (with support and guidance), effectively manage the following:
    • Handle logistics for quantitative research projects, including maintaining organization and timelines among the internal team, scheduling and planning research engagements, checking data (with the ability and desire to learn how to manage both “up” and “down”),
    • Play a supporting role for clients on projects and maintain comprehensive notes
    • Build relationships with vendor partners, including managing quality control, approving coding lists, negotiating prices, and providing clear instructions.
  • Test survey links (including testing for spelling, grammar, and logic skips).
  • Assist with report creation, including writing, analysis, chart and table creation in Excel or PowerPoint.
  • Assist with writing survey questionnaires, writing questions that use clear phrasing and uphold Qualtrics and industry best practices.
  • Take detailed notes during client calls and meetings.
  • Be able to effectively problem solve logistical issues and adjust on the fly. Proactively identify issues and suggest solutions on how to make projects run more smoothly.
  • As you grow in the position, you can look forward to more client contact, an increased role in business development and proposal writing/methodology creation, and a leading role in collaboration with other teams.

Minimum Qualifications

  • Bachelor’s Degree.
  • 2-3 years of professional experience in market/brand research or related field
  • Excellent writing and communication skills.
  • Superior attention to detail
  • Comfort in a fast-paced and sometimes unstructured environment
  • Ability to articulate complex concepts clearly and pleasantly, especially through written communication
  • High-level organizational and time management skills

Preferred Qualifications

  • Experience working in applied custom research (agency or client side)
  • Experience and/or interest in brand tracking or brand-related research
  • Experience/familiarity with Qualtrics platform
  • Be a quick learner.
  • Ability to work well both independently and as part of a team.
  • Ability to take a big picture idea and run with it.
  • Ability to independently solve problems.
  • Personal accountability and strong work ethic.
  • Professional, able to interact with vendors/clients.
  • Positive, “can do” attitude.
  • Excellent PowerPoint, Google Slides and/or Keynote skills and ability to create slides/graphs/charts that convey key research findings in compelling ways.
  • Excellent Excel skills; knowledge of pivot tables and creating charts or ability/willingness to learn.
  • Knowledge of SPSS or other analytical software


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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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