Outreach Platform Operations Analyst

| Seattle
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Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. This role will be focused on optimizing the Outreach setup to help drive GTM team productivity and scale operations. We are looking for someone with a strong technical background in system administration and expertise in Outreach, who is a quick learner that can help drive projects forward independently. The ideal candidate thrives in a fast-paced environment, finds excitement in creative and scalable problem solving, and has a bias for action and outcomes.

This position is based in Seattle and reports into the Manager of Outreach Platform and Strategy on the RevOps team. The RevOps team is focused on supporting and scaling Outreach’s full revenue funnel with scalable processes, role-based operational enablement, the right toolset and by providing relevant business insights. 

Your Daily Adventures Will Include

  • Own the technical administration of the Outreach GTM instance by providing day to day system admin support and manage rollout of system improvements and bug fixes
  • Evaluate requests for new or modified features/functionality to determine feasibility, complexity and time required and compatibility with current systems and develop proposals to deliver desired solutions
  • Own Outreach integration with Salesforce and act as key point of contact to the Salesforce administration team
  • Own technical rollout of all Outreach product updates for alpha releases including scoping, sandbox development, UAT testing and production release
  • Write and maintain documentation for Outreach operation processes and playbooks and help prepare enablement materials
  • Prepare ad hoc analysis and independently drive projects to completion through project management
  • Ability to communicate and provide complex solutions in a consumable way to non-technical peers and users
  • Take ownership of technical projects to help achieve key program management initiatives

Basic Qualifications

  • 2+ years in a Success/ProServ/Tech Support or similar role
  • Proven ability to administrate Outreach, solid understanding of Outreach technical system such as Plugin, Rulesets, triggers and user management
  • Outreach Admin Certification preferred
  • Functional understanding of Salesforce and its core architecture, Salesforce Admin Certification is a plus Demonstrable knowledge and understanding of sales and customer success disciplines and playbooks
  • Excellent analytical thinking skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions, Tableau/Excel experience is a plus
  • Solid verbal and written communication skills, and highly organized; project or program management experience is a plus
  • Strong problem solving and troubleshooting skills; ability to escalate problems and roadblocks as needed
  • Commitment to see things through toward actionable outcomes and results
  • Flexible team player, with a bias for action
  • Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
  • High-energy with a sense of humor, ability to work with a wide range of personalities
  • This is a hands-on position; the ideal candidate must be willing to “roll up one’s sleeves”

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
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