Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

The Records Collection (RC) team is seeking an individual to tackle the challenge of a Manager role. This is an exciting opportunity and the individual who takes it on will be responsible for the development and management of the RC team within the Claims Support Department to ensure its and the departments’ success.

In the Claims Support Department, the RC team requests missing information vital for Coverage Summaries and claims from policyholders, hospitals, or other insurance companies. The Records Collection Manager will be responsible for the day-to-day supervision and operation of up to thirteen personnel. They will need to work with the other Claims and Claims Support teams to make sure that cross-team policies are effectively communicated and implemented. The Records Collection Manager will be instrumental in hiring, training, supervising, and developing current and additional staff members within their team, to keep pace with the positive growth rate of the business.

The optimal candidate will be an eloquent, team-motivated professional, who can handle multiple job responsibilities and able to adapt to changing priorities with ease. Joining Trupanion with an established understanding of veterinary medical terminology and medical conditions is a major plus!

Candidates for this role can work onsite in our Seattle office (once it is safe to return onsite) or remotely from anywhere in the United States.

 Key Responsibilities Include:

• Tracking and measuring individual and team productivity and quality results for individual assessments and staffing forecasts
• Daily monitoring of service levels
• Management of team members to ensure efficient use of employees’ time
• Identifying and resolving potential issues to ensure standards are met
• Approving and planning for scheduled time-off, supervising employee attendance, and directing shift schedules and breaks
• Supervising, coaching, training, and applying performance management to team members
• Meeting with senior management, as scheduled, to discuss areas of concern, quality control, and training opportunities
• Identifying and developing skills within the team for succession opportunities
• Taking on some of the responsibilities of the Claims Support Senior Manager, in their absence as needed
• Implementing initiatives, protocol or workflow changes in order to align with company goals and strategies, and to provide the best claim's experience possible

Leadership of Others:

The Records Collection Manager will directly manage a team of up to 13 individuals, with a combination of onsite and remote workforce. They will be responsible for: monitoring and tracking each team member’s metrics on a monthly basis; talent development and succession planning for future growth and leadership development; creation and implementation of performance agreements for any employees not meeting the baseline metrics of the Records Coordinator position and provide coaching and feedback opportunities for improvement; and utilizing change management strategies to support the team.

Successful candidates will also be able to balance department needs with being advocates for their team members.

Qualifications (Please include a cover letter with your application!)

Education, Registration & Certification:

• Bachelor’s degree or higher preferred, equivalent experience accepted

Experience:

• 1+ years of experience leading or managing a team of 10+ employees
• Experience in the veterinary field preferred but not required
• For internal applicants: Senior team members or prior management experience is preferred

Skills, Knowledge & Abilities:

• Ability to work full time and willing to work any schedule, including traditional holidays if needed
• Ability to cultivate a positive and productive work environment with ability to lead, build teams, and empower staff
• Outstanding verbal, written, and interpersonal skills with excellent attention to details
• Ability to provide excellent customer service via phone and email to internal and external business professionals
• Organized, self-motivated, hard-working problem-solver who is able to work with minimal direction once objectives are clearly stated
• Computer skills competency including MS-Office suite and strong documentation skills
• Ability to handle stress, problem solve, and be an active solution seeker
• Understanding of veterinary medical terminology and medical conditions preferred
• Excellent public speaking skills preferred
• Must be pet friendly

 Benefits and Perks:

• Bonus opportunities
• Full medical, dental and vision benefits at no cost to the employee
• Four weeks paid time off
• Five week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly and fun office environment
• Free dog walking services for office pets during business hours
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/

Things We Value

• Caring: We care about each other.
• Adhocracy: An adhocracy is intentionally ‘adhoc’ instead of bureaucratic. Adhocracies value the ability to adapt quickly, flexibility and employee empowerment.
• Trusting: We trust one another with information
• Sincere: We do what we say and say what we mean.
• Devoted: We love pets.
• Original: We are innovative and fair.
• Genuine: We are free to express our true selves.
• Simple: Simple is better.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.