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Resource Planning and Operations Sr. Analyst

| Seattle

Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

As a resource planning & optimization senior analyst, you will oversee capacity across all internal and partner services resources. You partner with senior leadership across the globe to create robust capacity plans and forecast models. You will be empowered to ensure we have adequate capacity to begin work on customer engagements without delay. You will make recommendations on how to optimize our resource planning, including how we route engagements and when to hire more consultants or decrease demand as appropriate. You will also be entrusted to ensure the handoff motion from sales to services is continually improving and that the appropriate resources are staffed for each engagement.

Responsibilities

  • Partner with senior leadership across the globe to help manage their team’s capacity, monitor the pipeline of incoming customer work, and ensure we have adequate resources to begin engagements without delay. 
  • Ensure the handoff motion from sales to services is continually improving and that appropriate resources are staffed for each engagement.
  • Develop and maintain a robust analytical model that forecasts our services capacity across service lines and across the globe
  • Identify strategic recommendations on how to optimize our resource planning, including how we route engagements and when to hire more consultants or decrease demand as appropriate. 
  • Collaborate with business leaders to execute on your ideas and initiatives, taking your recommendations through to real customer impact
  • The resource planning & optimization role oversees our services capacity across all internal and partner resources. This is a high-profile, analytical, and operational role that is central to scaling our growth. In this role, you will:

Day-in-the-Life

Weekly meeting with global delivery leaders (US, EMEA, APJ) to discuss changes to their teams resources and review updated capacity plans

Daily monitoring of pipeline of incoming work across regions and BUs to ensure we are able to meet customer demands

Development/ refinement of an analytical model to forecast our global services capacity

Analysis to identify strategic and tactical changes to our resource planning and optimization process / systems 

Execute / roll out policy changes that drive improved resource optimization and customer experience

Requirements 

  • BA / BS degree
  • 3-6 years experience in operations management or workforce management
  • Strong analytical problem solving skills with experience creating analytical forecasts
  • Ability to work cross-functionality and influence outcomes without direct authority
  • Experience managing priorities and timelines without significant oversight
  • Proficient in Excel and other analytics tools (i.e. SQL, Tableau)
Preferred Qualifications
  • 2+ years experience in resource planning, workforce optimization, or forecasting of FTE needs
  • 2+ years experience in an highly analytical role
  • Prior experience in a technology services delivery context
  • Prior experience creating operational demand or capacity forecasts
  • Degree in statistics, data analytics, data science, or other related STEM degree 

What Differentiates Us From Other Companies

Work-life integration is deeply important to us - we have frequent office events and team outings to connect with our coworkers.

We take pride in our office design aimed at cultivating creativity from our rooftop views to an open and collaborative workspace.

On top of the standard benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office.

We believe in sharing Qualtrics success which is part of the compensation for all employees.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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