Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Position Summary:
Trupanion is seeking an ambitious and driven, critical-thinking individual to take on the challenge of a Risk Mitigation Analyst within the Claims Adherence Department. Candidates for this position will be responsible for the accurate and timely review of high-risk situations that require impartial and unbiased review. Additionally, candidates will make recommendations to support accurate and consistent claims adjudication and to ensure fair and equitable third-party relationships across all Teams, including those specific to the Adherence Team's primary functions. This position is remote eligible anywhere in the United States and Canada.
Key Responsibilities Include:
Ability to understand & translate data into meaningful actions and communications. Assists in risk mitigation reviews and makes informed recommendations to reduce exposure across the business. Ability to interpret and apply contractual wordings to claim eligibility and policy experience. Proficient in data extraction, interpretation, and the ability to turn raw data into plain language and formal written report recommendations. Working directly with external Claims and Appeals departments to assist in corrections and/or provide coaching around claim payment errors and omissions. Provide exceptional customer service to existing customers and third parties. Assist with internal and external auditing of all Trupanion products. Contribute to team advancement and professional development.
Education, Registration & Certification:

• Bachelor's degree preferred, equivalent experience accepted
• Licensed Veterinarian Technician credentials preferred, or equivalent experience
• Currently licensed property and casualty adjuster preferred

Experience:

• Minimum three years experience related to P&C insurance preferred. (claims adjuster, underwriter, actuary, data science)
• Minimum of two years of veterinary technician or assisting experience in a clinic/hospital environment.
• Preference will be given to individuals with formal education/certification in the fields of insurance operations, insurance fraud detection and investigation, risk management (credentials such as CIP, CPCU, CFE, CRM, or equivalent obtained or in progress)

Skills, Knowledge & Abilities:

• Familiarity with insurance fundamental principles, insurance contract law & interpretation, and privacy laws within Canada and/or the United States
• Sophisticated knowledge of veterinary practice operations, including medical terminology and standard financial practices.
• Ability to work creatively, adapt to shifting processes, and work independently within a fast-paced environment.
• Desire to collaborate and contribute to the development of a wide variety of processes over time
• Competency with Microsoft Office applications with an emphasis on Excel
• Enjoys problem-solving, is able to think critically in high-pressure situations, has the ability to analyze data, plan case strategy, and prepare formal reports
• Sophisticated communication skills include:

1. Effective written skills including those of a technical nature.
2. Effective oral skills, including listening, interviewing, negotiating, and is able to flex style appropriate to the audience.
3. Proven organizational skills by being able to prioritize and handle conflicting priorities in an effective manner.
4. A proactive and positive approach to customer service to ensure that all inquiries are effectively dealt with in a timely manner.
5. Strong interpersonal skills allow you to optimally deal with conflict and difficult situations.

Benefits and Perks:

• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:
We're all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We're focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself: https://www.facebook.com/Trupanion/videos/10155423763702974/
We're more than insurance - we're a tech company too! Learn more about how you can use Trupanion to pay your vet directly here: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion Team DNA:
At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.