Salesforce Business Applications Analyst

| Seattle
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About Us VIDEO

You

You have a passion for technology and for delivering high-quality solutions. You’re comfortable working side by side with sales and operations teams and have a “roll up your sleeves” mentality. You are extremely organized and can make sense of complex situations quickly and with ease. A natural problem solver, you can analyze any situation, take control and drive decision making. You prioritize well, iterate when necessary and have impeccable follow through. You are technically minded and a whole-hearted evangelist for our platforms and processes. You’re agile and retrospective, and not afraid to identify what we’re doing wrong so we can fix it, and what we're doing right so we can improve on it.

Us

Pivotal IT keeps things working so that everyone else can focus on what they do best. We value personal communication over documentation, time over money, and good enough today over perfect next week. When we want a hand we pair and learn. Know what needs to happen? Get it done.

Your Day

Reporting to the IT Development Manager, the Salesforce Business System Applications Analyst will work directly with all levels of the sales organization to deliver customizations and integrations with our backend SaaS platforms, primarily Salesforce.com and Zuora. You will work with the Program Management team and Development Team to solution, architect, build and support solutions for Sales and Operations teams and make their strategic roadmap vision a reality. We are looking for a smart, self-starting individual who is experienced in both sales methodology and processes as well as technical implementations. The ideal candidate for this role will have strong Salesforce administration skills.

Required Skills / Experiences

  • At least 6 years of related experience
  • Bachelor’s degree with operational experience
  • Experience in a Sales or Sales Operations role a plus
  • Certified Salesforce Administrator required; Sales Consultant certification preferred
  • Sales Solutions and Processes
    • Passion for implementing solutions for sales go-to-market strategies including forecasting, booking, lead generation and nurturing, territory management, quota management and analytics
    • Ability to hear a business problem and develop creative, scalable options for solving it, including tradeoffs, data impacts, and upstream/downstream process and system implications
    • Ability to partner with program managers extensively and other internal development teams as needed
    • High personal accountability for self and others
  • Design and Development:
    • Strong understanding of Sales methodologies and processes
    • Experience administering, configuring and supporting Salesforce Sales Cloud and Analytics
    • Familiarity working in an Agile, test-driven software development lifecycle
    • Ability to efficiently manage several requests simultaneously
    • Certified Salesforce Administrator required; Sales Consultant certification preferred
    • Salesforce Lightning Experience management extremely helpful
  • Interpersonal skills:
    • Strong communication and relationship building skills
    • Ability to work virtually and independently as required
    • Endless sense of curiosity; deep capacity and drive for exploring outside of your comfort zone
    • Ability to work in a highly fluid, fast-paced and cross-functional environment
    • Experience working with globally distributed resources
    • Ability to jump in where needed to complete projects
    • Model best practice qualities of collaboration and customer service
  • Vendor Relations:
    • Work with Program Management to evaluate potential vendor solutions
    • Understand vendor roadmaps and how new features can benefit our teams; advocate for adoption of new features as appropriate
    • Manage the work of consultants for Salesforce projects as required
    • Champion Pivotal implementations with our vendors to raise awareness for Pivotal brand in the community

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. For San Francisco-based employment, pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Location

701 5th Ave #4100, Seattle, WA 98104

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