Senior Behavioral Scientist

| Seattle

Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

The Senior Behavioral Scientist is responsible for discovering innovative ways to activate consumer health behavior, personalize their engagements with Accolade, optimize communications, and achieve our strategic goals. This position will reinforce our vision to create positive impact for millions of Americans through their personal health, benefits and healthcare journey.

A day in the life…

  • Develop repeatable data transformations, integrating data from various platform data sources, including ingested medical claims data, benefits eligibility, partner ecosystem data, and all forms of interaction data
  • Analyze healthcare claims data sets to find novel insights -- and then communicate those in a way that moves the needle on people’s health outcomes
  •  Analyze outreach effectiveness, drive insights into better ways to influence health behavior, and support better intervention design
  • Analyze data about how individuals use digital tools in order to make services more intuitive and engaging, and the outreach around them more relevant and effective
  • Check, clean and transform incoming data for data pipelines and outreach (email, SMS, etc) campaigns
  • Collaborate with engineers, data scientists, program managers and external stakeholders to troubleshoot problems and proactively create solutions
  • Work both independently and as part of a team to deliver accurate products on short deadlines
  • Support and develop our technical culture by being engaged, intellectually curious, friendly, motivated to solve complex problems, and inspired to deliver superior high value services

Qualifications


  • Graduate Degree in Medical Informatics, Psychology, Communications, Engineering with experience in Applied Behavioral Sciences; Ph.D. in Psychology, Economics, Decision Sciences, Marketing, Management, or any other relevant discipline is preferred
  • Graduate training in behavioral science research methods, including experimentation and multivariate data analysis
  • 5+ years of post-doctoral or graduate experience analyzing large data sets, identifying patterns, personas, and insights that can be applied to influencing health behavior
  • Understanding of behavioral theory, behavior economics, the power of communications, and seeks to replicate the power of personal communication in a repeatable, scalable manner, focused on influencing health decision-making
  • Experience using statistical software (preferably R, others acceptable)
  • Demonstrates strong critical thinking skills
  • Demonstrates the ability to work in an independent manner and complete increasingly complex assignments
  • Demonstrates strong teamwork skills and the ability to work effectively in a group environment
  • Exceptional organizational, planning, and analytical skills
  • Proficient in written, oral, and electronic communication skills (interpersonal/communication and technological effectiveness competencies)
  • Proficient understanding of how to manipulate data
  • Experience creating complex, repeatable data pipelines that operate on millions or billions of records
  • Proficiency in one or more general or statistical programming languages such as Python, Ruby or R – and/or interest learning new ones
  • Experience going from insight to impact: Using the results of your analysis to tell a story through visualization, presentation, and writing

Preferred experience:

  • Researching and/or implementing nudges
  • Training in behavioral economics
  • Econometrics
  • Interdisciplinary research and working in collaborative teams
  • Healthcare industry
  • Programming (e.g., Python)
  • Successful applications for external funding



Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. We aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We are right in the heart of the action downtown, located at the Washington State Convention Center (https://www.wscc.com)

An Insider's view of Accolade

What’s the vibe like in the office?

Someone in our office hacked into the white noise machine speakers and installed a Slackbot to play music from Spotify where anyone can add to the queue. We start it every Friday afternoon and it's amazing.

Ben

Sr. Director Product Management

What does your typical day look like?

We’re talking to people who are searching for ways to create value both for their employees and for their cost centers. Normally, in other companies, you are pitching something that either saves time or money. Here, we are spreading the word about something that can profoundly change or save lives. Who wouldn’t want to do this kind of work?

Lyndi

Sr. Demand Marketing Manager

How has your career grown since starting at the company?

Nothing beats the culture here. You have people who can help you grow and contribute to the best of your abilities- that is the best thing about Accolade. I started as an Intern and now am a Business Intelligence Developer!

Akshay

Business Intelligence Developer III

What is your vision for the company?

We have an opportunity to change the way consumers experience the healthcare system that's really not working in their favor. Healthcare is complicated, anxiety-creating, and it's too expense. Our service has an opportunity to make life better for the consumer, drive costs down for the business, and actually make people healthier.

Raj

CEO

How do you collaborate with other teams in the company?

I love how cross-functional Business Development is, because it allows us to work with so many different constituents across the business. Accolade is a talented yet humble team, where trust in each other is paramount. In this culture, I watch people to reach their greatest potential without feeling alone in the face of exciting challenges.

Jennifer

Sr. Director Business Development

What are Accolade Perks + Benefits

Culture
Volunteer in local community
We are encouraged to volunteer through a variety of company sponsored events, such as A Day On, Not a Day Off, our annual MLK Day of Service and by using our additional PTO day of volunteerism.
Eat lunch together
Intracompany committees
We have spirit, wellness, philanthropy, and recognition committees which are cross-collaborative throughout the entire company.
Daily stand up
Open door policy
From our CEO, across to the rest of the org, not a single personal office exists in any Accolade location- we have open facilities ripe for cross-collaboration.
Team based strategic planning
Group brainstorming sessions
We have a homegrown idea management program called "Bold Ideas," a team who owns the "Innovation Loop" roadmap, as well as various Designathon and Hackathon activities.
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We empower each other by creating an inclusive environment & living our values out loud. We embrace differences & value diversity of thinkers & thought. We are Accolade & we are changing healthcare
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We also offer an option to add a Health Savings Account (HSA).
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Customized development tracks
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