Senior Customer Insights Manager

| Bellevue

Unity Technologies, creator of the world’s most popular creation engine that reaches nearly 3 billion devices worldwide, is seeking a Senior Customer Insights Manager to help us drive the next stage of our growth. 

The Senior Customer Insights Manager will be a critical member of the Unity marketing team, and will design and execute high-impact research that will drive new product development, marketing strategy and go-to-market tactics for Unity’s product portfolio.

The ideal candidate will be a marketing research expert with deep experience in qualitative and/or quantitative research within a B2B organization.

Responsibilities

  • Lead Customer Insights research for Unity’s marketing and product teams, focused on new and future products and services in our Games and Live Operations markets.
  • Develop a thorough understanding of market opportunities, customer needs and purchase drivers for Unity products and services through primary and secondary research.
  • Design and execute best-in-class quantitative and qualitative research studies; translate results into actionable insights to guide product decisions, marketing strategies and go-to-market plans.
  • Identify and implement new research methods, tools and industry best practices to continually improve the customer insights function within Unity.
  • Mentor and help grow junior members of the Customer Insights team.

Requirements

  • Extensive experience in marketing research/customer insights; a B2B background strongly preferred.
  • Proven ability to generate impactful insights from research studies and to effectively communicate results to stakeholders.
  • Experience managing the full scope of research projects - designing and conducting quantitative and qualitative market research from start to finish - in-house and through agencies.
  • A self-starter, comfortable operating in ambiguous, fast-changing environments.

Bonus points

  • Experience with statistical analysis in SPSS, R, SAS or other analytics software packages.

Who we are

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Facebook, Oculus, Autodesk, and Microsoft to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-LB1 #SEN


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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • PeriscopeAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • FavroManagement

Location

Our office is located in the heart of downtown Bellevue, where we are surrounded by a variety of shops, restaurants, and entertainment.

An Insider's view of Unity Technologies

What are some social events your company does?

I think everybody loves the annual holiday party, and this past summer we had a company picnic that was a huge hit. My team is developing a robust events program of not only regular social functions, but also events that encourage wellness and community involvement! One of my personal favorites is the office yoga.

Casey

Workplace Experience

How has your career grown since starting at the company?

Since joining Unity, the freedom and independence offered here has helped me grow tremendously. I’ve been able to work on the technologies that interest me, and work with those that have a lot of knowledge and background in the field.

Tom

XR Developer

How do you empower your team to be more creative?

I've found that creativity requires autonomy, trust, and clarity. Autonomy to define a problem and collaborate to find the best solution. Trust or "psychological safety" to ensure diverse perspectives are openly shared and considered. And clarity, so everyone knows at a high-level what success looks like and are working towards shared goals.

Brandi

Head of Product Management, Cloud Services

What kinds of technical challenges do you and your team face?

One significant challenge we face is working with multiple web frameworks within the same website. Being a product of geographical separation as well as multiple acquisitions, our dashboard isn't as integrated as we would like. We work to maintain a balance between rewriting code and ensuring that we continue to deliver a high quality experience.

Rohit

Sr. Software Engineer, Cloud Services

What are Unity Technologies Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Unity provides daily lunches and occasionally provides treats & smoothies for breakfast!
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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