Senior Research Manager at Qualtrics

| Seattle
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 Company Description

Qualtrics is a rapidly growing software as a service company backed by three of the top venture capital firms in the world, Sequoia Capital, Accel Partners and Insight Venture Partners. Our world-leading insight platform has transformed the way businesses collect, analyze, and act on valuable insights that drive better decision-making. We offer a single insight platform that captures customer, market, and employee insights in one place.

Whether you are building voice of customer, employee engagement, or market research programs, you can do it all on Qualtrics. We are doing just that for many of the world’s most forward-thinking brands including: HP, Wells Fargo, JetBlue, and Marriott International.

Qualtrics has more than 9,500 enterprise clients worldwide, nearly 2,000 employees, and very strong quarter-over-quarter revenue growth. Come see why our employees and clients love being part of the Qualtrics team!

The Research Services team is a business unit of Qualtrics that provides a wide range of services for our customers’ research projects, both academic and corporate. We’ve executed more than 30,000 projects that provide compelling insights into the decisions and research our customers undertake. With 40%+ year over year growth, we’re on a rocketship growth trajectory. Ready to climb aboard?

Position Description

In this role, you will be part of the growing Qualtrics market research community that helps some of the world’s top minds take their research to the next level. Whether you’re speaking with a tenured professor or a chief marketing officer, you'll constantly be challenged to come up with new and creative solutions to our clients’ most difficult research needs. An analytical mind, problem-solving skills, and deep and broad expertise in research methods, including product and brand research, are necessary to ensure that our clients receive exceptional support they deserve.

The Research Manager plays a pivotal role during the entire lifecycle of our most impactful research projects for our most strategically important clients.

  • Ensure a successful launch by selecting the appropriate research methodology to meet the client’s research objectives.
  • Develop (or assist in the development) of the research instrument using Qualtrics technology platform. Work with clients to design survey instruments that meet their research objectives and conform to best practices in survey methodology
  • Work closely with internal and external resources to ensure successful execution of the fieldwork and data collection.
  • Review the collected data and create (or oversee creation) of the analysis and reporting that provides meaningful insights to the sponsoring client.
  • Share final analysis with the client and ensure they can take accurate action on resulting recommendations.

Minimum Qualifications

  • A minimum of 5 to 7 years within the custom Market Research industry
  • Academic and practical experience with a wide array of product, brand, and advertising research methodologies
  • Experience leading the entire lifecycle of complex research projects (from design through analysis)
  • Strong analytical skills with experience in statistical modeling and analysis.
  • Proficient with Excel, PowerPoint, and SPSS/SAS
  • Bachelor's or advanced degree in business, mathematics, or the sciences.
  • Comfortable in a fast-pace, unstructured, and highly competitive environment
  • Ability to communicate clearly and pleasantly through both written and spoken mode 

Preferred Qualifications

  • MBA or advanced degree from a top-tier university
  • 1-2 years of experience in the SaaS (Service as a software) industry
  • Experience with Qualtrics XM platform
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Unconscious Bias Training
Diversity Manifesto
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-Work Program Post Parental Leave
Company-Sponsored Family Events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from Within
Mentorship Program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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