Sr. Conversation Analyst

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LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. 

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

In this role you will:

  • 5+ years’ experience working on a variety of Data Analytics projects
  • Background working on Data Modelling and Segmentation projects
  • Programming experience with analytical tools and languages
  • Hands-on experience with BI tools and reporting software (e.g. Microstrategy, Tableau, Pentaho, MS Power BI, MS Excel)
  • Knowledge of cloud computing infrastructure
  • A high level of mathematical ability
  • The ability to analyse, model and interpret data
  • Strong Problem-solving skills
  • A methodical and logical approach
  • The ability to plan work and meet deadlines
  • Accuracy and attention to detail

Key responsibilities:

  • Take ownership of data analysis activities to translate requirements into data-driven applications and data visualisation solutions (e.g. reporting and dashboards)
  • Responsible for data transformation, analysis, and visualisation

Key skills required:

  • Keen interest in technology and highly motivated towards success
  • Must be proactive and be prepared to address meetings
  • Must show initiative and desire to learn business subjects
  • Able to work independently and provide updates to management
  • Strong analytical and problem-solving capabilities with meticulous attention to detail
  • Excellent proven teamwork and communication skills
  • Willingness to travel
  • Ideally, educated to degree level

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Location

Seattle is the epicenter of our Global Product & Technology org. In 2020, LivePerson announced its permanent move to a work-from-anywhere workplace.

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