Sr. EX Analyst at Qualtrics

| Seattle
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The Challenge

As the Senior Analyst on the Internal Employee Experience (EX) Team you will bring the power of our Employee Experience (EX) program data to Qualtrics, itself. You will help build and grow a deeply impactful Employee Experience (EX) program built on the Qualtrics Experience Management platform that strategically advances how Qualtrics ideates, builds, measures, and improves products. You will design surveys, perform data analysis, create dashboards and stakeholder reporting of employee engagement, experience and satisfaction data. You will use your statistical skills to analyze disparate employee feedback data sources (e.g., Candidate & Onboarding experience, Employee Engagement, Social Media/Blind/Glassdoor, Call/Case Volumes, feedback) to present comprehensive views of employee experience. You will be an advocate for the voice of our employees with the power of our EX program data.

What Success Looks Like in the Role

You inspire those around you to be employee experience obsessed. You love turning data into insights. You thrive when people take action on the insights you provide. You infuse the Qualtrics team with EX data and easy to digest reporting and dashboards, you improve process and data analytics to make our EX program better. You have Qualtrics internal stakeholders craving more. You understand the importance of using our own process and products with the goal of providing input to our case study and suggestions for improvements to our own product. You work effectively cross-team and you understand the importance of building strong relationships and earning trust and credibility. You have successfully made the program a part of the fabric of Qualtrics product design and development.

A Day in the Life
  • Support ongoing analysis and reporting structure as set by the Lead, Internal XM Experience Program.
  • Be an internal leader in basic statistics including descriptive statistics, correlation and regression.
  • Provide recommendations on proper survey design and research methodology across multiple channels (e.g., email-to-web).
  • Work cross-functionally to advise and support key business stakeholders with ongoing and ad hoc research and reporting needs.
  • Work directly with the EX implementation to insure that program needs are met and become EX certified and an internal expert of all EX platform capabilities.
  • Evangelize the program. Teach and share best practices. Share and develop metrics.
  • Evaluate, benchmark, and partner with our Market Research team on external Customer Experience methodologies and best practices and to create an external validation framework for the program.
  • Work with XM products to create cross EX use case scenarios and help build programs that let businesses see insights from prospects, employees, and customers to run their business and build their brand.
Your Background

You are obsessed with transforming traditional product models into employee experience models, and have built a reputation and track record of these accomplishments. You start with the employee and the culture, while impacting and aligning with key strategic business objectives. You have excelled and grown within a dynamic, rapidly scaling, organization. You know how to collect inputs and turn them into measurable outputs.

Minimum Qualifications
  • Bachelor’s Degree in business or social sciences required
  • 3+ years of experience within supporting employee experience or employee/customer insights or customer experience work
  • Strong understanding of research methodology and survey design
  • Strong analytical (qualitative and quantitative) skills; with statistical analysis competence in techniques such as correlation, regression, KPI metric development and segmentation modeling
  • Strong verbal and written communication skills to present analysis and insights including trends and opportunities to stakeholders and the business
  • Believes in eating one's own dog food and using that experience to drive the creation of exceptional customer facing products
  • High standard of detail, excellence, professionalism, and role model behavior
Preferred Qualifications
  • Master’s Degree in business/economics is preferred
  • Ph.D. in research-focused field such as business analytics, industrial/organizational behavior, social sciences or economics is strongly preferred
  • Familiarity with survey scripting and data reporting platforms (e.g. Qualtrics, etc.) is desired.
  • Ability to script surveys in these platforms is a plus.
About Qualtrics

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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