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Staff Business and Data Analyst

| Seattle

This position reports to: Senior Manager, Strategic Planning Analytics

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

As a member of the Product Operations Analytics team, you’ll focus on driving operational awareness to our Executive Team while partnering with leaders throughout ServiceNow to fundamentally improve how we run our business. With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us better understand our customers, partners, and products, and drive important changes that will shape the future of ServiceNow.

What you get to do in this role:

Analytics

We are looking for a Data Rockstar!  An ideal candidate will have end to end experience in retrieving data using data mining languages (SQL/PLSQL, Python, etc.) and developing an effective executive level analytics dashboard that clearly communicates a clear data story.  The work requires extensive experience in responsive visualization design, proficiency with interaction design and user interfaces and familiarity with mining and manipulating data. 

The ideal candidate should have a background in analytics and statistics, the ability to foster relationships with staff across departments and be motivated to continuously achieve positive results.  S/he should also be able to effectively handle ad hoc requests with little guidance.

  • Develop effective business intelligence strategies and analytics solutions.
  • Oversee analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
  • Apply statistics and data modeling to gain actionable business insights and boost productivity and revenue.
  • Enforce company policies and procedures to ensure quality and prevent discrepancies.
  • Communicate and track key performance metrics across departments.
  • Identify business opportunities and ensure customer satisfaction.
  • Generate reports of findings and present these to senior management.
  • Keep abreast of industry best practices and policies.
  • Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products
  • Present recommendations to senior leadership, and drive the “follow through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners
  • Define critical KPIs and build core operating dashboards to help teams drive operational rigor and manage performance
  • Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives

In order to be successful in this role, we need someone who has:

  • Bachelor's degree in Analytics, Statistics, Mathematics or similar focuses.
  • Minimum of 7 years of professional experience as an analyst with 5 years of those years in designing executive level dashboards
  • Expert knowledge of Tableau, MS Excel and other BI analytics tools.
  • Extensive knowledge of Tableau Server a plus.
  • Must have advanced level understanding of dashboard design.
  • Working knowledge of SQL (Impala), Python, SAP HANA, ETL, ELT, etc.
  • Working knowledge of big data instances: Cloudera, Azure, Snowflake, and the like.
  • Data Science and ServiceNow Performance Analytics experience preferred.
  • JavaScript Experience required.
  • Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
  • Superior communication and presentation skills
  • Excellent leadership and organizational skills
  • Must be able to work in fast paced environment and be able to adopt to changing requirements.
  • Understanding of technology development projects and the full technology development lifecycle
  • Excellent communication and inter-personal skills.
  • Ability to travel approximately 10% of the time

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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