Staff Business and Data Analyst at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job Description
This position reports to: Senior Manager, Business and Data Analytics
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
As a member of the Product Operations Analytics team, the Staff and Business Analyst will work directly with our Support and Engineering Organizations to deliver analytics solutions. With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us better understand our customers, partners, and products, and drive important changes that will shape the future of ServiceNow.
This position is can be based out of Santa Clara, San Diego, Kirkland or remote US.
What you get to do in this role:
We are looking for a Data Rockstar! An ideal candidate will have end to end experience in gathering requirements from stakeholders, understanding their needs vs wants, retrieving data using data mining languages (SQL/PLSQL etc.) and developing effective executive level analytics dashboards that clearly communicates a data story. The work requires experience in responsive visualization design and development. As senior personnel, the ideal candidate is expected to be open to mentoring others, serving as a technical lead within the team, and providing optimization solutions to problematic analytics deliverables.
The ideal candidate should have a background in analytics and statistics, the ability to foster relationships with staff across departments and be motivated to continuously achieve positive results. They should also be able to effectively handle ad hoc requests with little guidance.
Develop interactive data visualizations that enable business insights and make recommendations
Design and develop scale analytics solutions for Engineering, QE and Support Organizations
Work cross functionally with stakeholders to gather requirements for analytics requests given vague asks and be able to differentiate between needs vs wants
Effectively create wireframes and mockups based on requirements and participate in data strategy
Lead complex data analysis to develop, track, and maintain key metrics to ensure alignment across stakeholders.
Create datasets using SQL and build powerful visualizations that communicate the story
The right candidate will have hybrid skills in business analytics, data visualization, and data engineering
Troubleshoot production issues and resolve them quickly with minimal help
Train business users to use dashboards, enable them to interpret the data
Present recommendations to senior leadership, and drive the “follow through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners
Look for data quality opportunities to promote a data quality mindset across ServiceNow
In order to be successful in this role:
Bachelor's degree in Analytics, Statistics, Mathematics or similar focuses.
7+ years of professional experience as an analyst with 5 of those years in designing executive level dashboards
Proficient in using SQL to extract data from data warehouses & prepare data for complex analyses
Expert knowledge of Tableau, Power BI, Looker and other BI analytics tools.
Must have expert level understanding of dashboard design.
Expert in Hadoop, HIVE and Big Data Architecture
Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
Superior communication and presentation skills
Must be able to work in fast paced environment and be able to adopt to changing requirements.
Excellent communication and inter-personal skills.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
What’s in it for you...
You get to work in a fast growth company who drive change and solve hard problems every day
Ability to influence senior leadership with your dashboards and insights and promote a data driven culture
Partner very closely with data engineering on large projects to develop complex datasets
Work on challenging datasets to uncover insights and tell the story and solve hard technical problems with effective dashboard design and development
Mentor and coach junior resources and provide technical guidance to the team
Collaborate with the data science team on projects where data science can have a large impact.
Identifies areas of innovation and process improvement across the team
You get a deep understanding of Customer Support and Engineering business processes, KPIs and how the organizations use data to make decision
Exposure to working in a Scrum team following agile best practices
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work PersonasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
FlexibleA flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.