Staff Data Analyst - Site Reliability Engineering at ServiceNow (Seattle, WA)

| Seattle
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The SRE team is a group of highly technical engineers tasked with maintaining and developing the reliability, scalability, and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware to application and all stops in between. They are also tasked with moving forward the operability of the platform to drive down the number of incidents and reduce MTTR.
The team combines software development, networking, and systems engineering expertise with a strong desire to be challenged by scale and complexity problems and make services better for our customers.
As a Staff Data Analyst, you will:
  • Design, develop, and maintain the analyses, reports, and dashboards needed to support and continually improve the SRE
  • Work with disparate, often complex, data sets to perform analyses and communicate findings and recommendations to the SRE leadership team
  • Identify, develop, and deploy metrics to support operations and drive continuous improvement initiatives
  • Champion the adoption of data analytics as a key component of process, technology, and resource management
  • Play a keep role in the development and ongoing improvement of the SRE Data Analytics program

If these are the kinds of challenges that make you excited to go to work, go ahead, hit the Apply button, and let's chat about your skills and experiences.
To be successful in this role you have:
  • Bachelor's Degree in Computer Science, Information Systems, or equivalent experience
  • At least eight years of experience in Business Information or Data Analytics, preferably in a SaaS or PaaS company
  • Demonstrated expertise in databases and SQL
  • Demonstrated expertise in Excel and Power BI
  • Demonstrated expertise in ServiceNow reporting and dashboarding
  • ServiceNow System Administrator or equivalents a plus
  • Strong critical thinking and mathematical skills, including a fundamental understanding of statistics
  • Strong written and verbal communication skills with emphasis on presenting complex data in an understandable manner
  • Driven to use data to improve business processes and outcomes

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.


Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.


Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.


Senior Vice President, Industries

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.


Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.


Director, Product Design

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