Staff Data Scientist at ServiceNow

| Kirkland
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Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

 

Team

Come join the Machine Learning Data Science Team and work with a talented group of scientists and engineers to bring Data Science, Machine Learning and Intelligence to ServiceNow’s products. We work with our Business Units and Engineering teams to craft solutions to our customers’ unique problems, from initial requirements gathering, through design and test of the best adapted machine learning techniques, to production deployment of high-performance solutions.

 

Role

You will have a leadership role on the data science team, exploring data across product categories, developing new models, and driving the development of new software services that help our customers leverage machine learning in innovative ways, all within ServiceNow.

 

In this role, you will:

  • Bring intelligence to customer workflows by leveraging their individual data –
    • Structured data (workflow state evolution, database tables)
    • Unstructured data (utterances, descriptions, documents, …)
    • Adapting to their unique and complex workflows
    • At Scale: 7000+ customers with a wide range of data volumes
  • Co-pilot the expansion of machine learning into new products with our product management, internal operations teams and development teams
  • Collaborate day-to-day with an energetic team of like-minded data scientists, developers, product managers and quality engineers.
  • Master new functional areas and take ownership of customer-critical features
  • Mentor and help grow the data science team

In order to be successful in this role, we need someone who has:

  • 6+ years’ experience in a commercial setting:
    • Demonstrated ability to deploy machine learning solutions
    • Proven track record solving industrial problems with data
    • Experience evaluating and developing new machine learning algorithms
    • Providing technical leadership to data science teams
  • Strong background in statistics, probability, and machine learning
  • Excellent written and oral communication skills
  • Ability to explain models in simple terms to a broader audience
  • Solid software development skills and understanding of computer science fundamentals
  • Strong proficiency with Python scientific stack (scikit-learn, pandas, numpy, …)
  • Experience with neural network-based NLP technologies (Transformers, BERT, etc.) desired
  • Proficient in Java, SQL, source code control systems (git), and basic UNIX utilities
  • Strong educational background (M.S.) in a quantitative discipline (Ph.D. preferred)

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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