Role Description

As part of our Central Research & Insights team, you will lead research initiatives that guide Dropbox company innovations on a global scale. In this Staff Research role, you will be responsible for defining, leading, analyzing, and socializing research studies to better understand our users from around the world and help answer the core questions of the business. You will help drive innovation by asking some of the most interesting and important topics to our business, such as “what is the future of work in a digital age?”

The cross-functional team you’ll work with are nimble, dynamic, and collaborative senior researchers. The types of projects you’ll lead will focus on:

• Assessing opportunities for Dropbox to innovate, grow and differentiate around the world
• Understanding how customers want to engage with their working and personal lives synchronously and asynchronously
• Evaluating consumers’ motivations and unmet needs to improve acquisition and retention
• Optimizing customers’ end-to-end experiences with our product

Responsibilities

Come join a diverse and collaborative team of researchers who work directly with product and marketing leaders to help Dropbox understand the future of how we organize our work and lives in 2021 and beyond. For this position, we are looking for experts in quantitative methods, with an understanding of how to integrate diverse sources of insights. Experience in applying qualitative methods would be an advantage. We are looking for someone that can take a holistic approach to designing studies that provide an understanding of how people's attitudes, beliefs, or stated needs relate to their actions or behaviors. 

Requirements

Minimum Qualifications

• 7+ years in a quantitative field, such as consulting, market research, product development or user experience research
• Ph.D. or MA/MS in social science (e.g., Communication, Sociology, Political Science, Economics, Psychology), or in a quantitative field (e.g., Statistics, Informatics, Econometrics) with experience answering social questions
• Knowledge in quantitative research methodologies (e.g., survey sampling and design, significance testing, regression modeling, experimental design, behavioral data analysis)
• Interest in and experience executing hands-on, primary research
• Experience in data manipulation and analysis using statistical tools (R/SAS/Stata, SQL/Hive)
• Ability to ask, as well as answer, meaningful and impactful questions for businesses

Preferred Qualifications

• 7+ years of experience conducting research in an organization or consulting environment, including working with key stakeholders to understand and clarify their people research needs, and communicating analyses to technical and non-technical audiences.
• 4+ years of experience applying multivariate statistical methods such as GLM, analysis of quasi-experimental research designs with non-equivalent groups (e.g., regression adjustment, matching, propensity score stratification), longitudinal analysis, classification, dimension reduction, clustering, hierarchical linear (random effects) modeling, etc., to people research problems in organizations.
• Experience executing mixed-methods research (combining qualitative and quantitative methods)
• Experience conducting international/cross-cultural research
• Experience with SQL/Hive and/or Python and large datasets