System Engineer - Core Platform

| Seattle
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About Qualtrics

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

About the Core Platform Team

The Core Platform organization is responsible for building and supporting critical systems and services which are used by all the Qualtrics’ product line teams. Examples range from a centralized messaging platform with client libraries, to our A/B testing service, to our asynchronous job ecosystem, to our logging, metrics, and alerting infrastructure, to our storage systems.

This role is focused on the Database Engineering and Engineering Visibility subteams of Core Platform. The Database Engineering team supports our product teams with data storage solution choices, data modeling, performance, operations, and best practices. We support both Mysql and MongoDB, and are adding Redis support in 2020. Engineers on the team are not in traditional “DBA” roles--the perfect engineer for our team has a passion for storage in all forms, a zeal for efficient and robust tooling (build or buy), and the ability to communicate and work cross-team to accomplish engineering-wide initiatives. Our Engineering Visibility team is staffed in Europe and runs the logging, metrics, and monitoring solutions for Qualtrics--this role will help provide support for that team and a US-based point of contact. 

Job Responsibilities:
  • You will build systems to measure reliability of services and actively discover trends needing attention, including capacity planning
  • You will fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
  • You will enhance team runbooks and wikis to make everyone better
  • Automation of vulnerability patching
  • Building and maintaining tooling 
  • Improving data access policies and practices
  • Application client driver upgrades, for example, with MySQL
  • Investigating / recommending HA solutions for MySQL and Redis
  • Data storage upgrade procedures--developing runbooks and teaching others
  • Participation in on-call rotation including incident response and support
  • Disaster Recovery strategies and tooling
  • Understanding and support of the alerting, metrics, and logging systems
  • Fedramp datacenter support 
Qualifications:
  • Bachelor's degree in CS preferred, or in a hard science or Information Systems
  • 2+ years of software development or operations experience
  • Experience with high-availability systems
  • Excellent leadership, verbal, and written communication skills
  • Demonstrated skill and passion for operational excellence
  • US Citizenship or Green Card holder for FedRAMP requirements
Preferred Qualifications:
  • Experience with AWS technologies, or other “devops” technologies including Docker, Jenkins, Puppet, Vault, orchestration frameworks such as K8s or Nomad
  • Experience with shell scripts and/or other scripting languages like Python
  • Experience with Unix/Linux platforms
  • Experience with NOSQL technologies such as MongoDB, Cassandra, Redis etc
  • Experience with Mysql and/or RDBMS data modeling and performance tuning
  • Proficiency solving problems and identifying the root cause of issues
  • Experience running and maintaining highly available distributed systems
  • Capability to retain composure and communicate effectively during operational incidents
  • Ability to understand large systems, drilling down to code level
  • Ability to communicate effectively to different levels of technical and non-technical audiences
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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