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Director, Curriculum Strategy and Design

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team

The Solutions Enablement team is accountable for ensuring ServiceNow’s field-facing teams have the goals, competencies, product knowledge, and skills needed to represent the company, enable the customer conversation, and ensure customer success.

We create role-based learning journeys that create approachable and engaging learning experiences and result in higher learning adoption and impact.

Role

The Director, Curriculum Strategy and Design is responsible for the solutions enablement strategies that support our field (sales, solution consulting, support roles) learners. This position will demonstrate the ability to design and curate a world-class training curricula, content and programming based on current curricula development methodologies and adult learning theories. Candidates must be well versed in problem identification, needs and learner analysis, educational strategies, curriculum strategies and requirements scoping, adult learning theory, implementation strategies and effective evaluation and feedback methods and analysis.

This senior role will oversee and manage a team of Curriculum Strategists (CS) and Curriculum Designers (CD). Since the CS function is immediate post-intake of enablement needs from field stakeholders, this is a critical role to the success of enablement. The CD role is very much reliant on the intake and scoping exercise, and the teams collaborate heavily on translation between needs and learning output.

What you get to do in this role:

  • You will collaborate and strategize with Enablement team members, internal business partners, subject matter experts (SMEs), stakeholders, and leadership to design, develop, test, launch and evaluate training plans, curricula, and content.
  • You will provide direction, oversight, and management of enablement initiatives, working in a highly consultative mode – being an expert in enablement strategies across multiple job roles
  • You will analyze training needs and requests and recommend the appropriate learning solutions.
  • You will effectively maintain a constant flow of enablement workstreams that enable responsive and proactive team engagement and ensure that all enablement programs and projects for these functions move positively forward.
  • You will scope out learner requirements, create enablement plans based on needs and roles, and make consultative recommendations in terms of format, mode, and timing.
  • You will create Bill of Material (BOM) lists from the scope documents, which represent the physical deliverables that will be drafted and produced in support of the requirements.
  • You will incorporate a variety of learning delivery methods including classroom, virtual instructor-led training, eLearning or on-demand, and blended learning content.
  • You will use program management skills and tools to independently manage multiple small to medium scale projects from initiation through delivery.
  • Leverage rapid, agile development techniques and processes to work with the content Design and Development team to create content for a rapidly changing environment.
  • You will strive to continually innovate the learning experience, always engineering enablement output based on feedback and changes in hiring practices and/or market conditions.

Qualifications

In order to be successful in this role, we need someone who has:

  • Ability to apply strong working knowledge of modern Curriculum Strategy and Instructional Design methodologies, Adult Learning theories, and a strong understanding of modern Curriculum Development tools and strategies.
  • Ability to work collaboratively in a multidisciplinary team with a flexible work style (matrix environment).
  • Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, develop projects.
  • Great program management and project management skills.
  • Great presentation skills.
  • Experience working with multiple Learning Management Systems (LMS).
  • Strong understanding and application of role-based learning development plans, rostering and assignment, and tracking/analysis of completions and learner engagement.
  • 8+ years’ experience in a management capacity within a learning or enablement role.
  • Bachelor’s degree or equivalent.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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