The Role

At Outreach, our product philosophy is to focus on what makes our end users, sales professionals, wildly successful. As a Director of Product Design at Outreach you’ll set the design direction for new products that leverage ML, AI and voice technology and be responsible for building a team that builds our future product line. 

You’ll hire and directly manage a product design team to design and implement new products and meaningfully explore and iterate core product capabilities. You’re able to provide tactical execution and provide hands-on velocity as you build a team. 

This is a role for a true craftsperson who is excited by the opportunity to enable fluid and connected experiences for Outreach users.

Your Daily Adventures Will Include

• Own the user experience and information architecture vision & strategy for Outreach products
• Provide guidance, creative direction, and career mentorship to the product design team
• Ensure appropriate and actionable User Research is being conducted across all phases of the product development cycle
• Recruit, build, lead, grow, and retain a diverse and inclusive team of product designers, user researchers and leaders
• Build out practices, rituals and culture within Product Design in context of broader product development teams
• Champion ongoing improvements by considering market analysis, customer feedback, site metrics, and usability findings
• Own the end-to-end product design processes of the team, and how they integrate with other parts of the organization – including PM/engineering, but also our customer-facing teams
• Build long term strategies around mobile design/experienceInfuse the business’ culture with design thinking
• Champion new, creative exercises and processes to help employees in any department have a deeper understanding of our users, and how we can positively impact them
• Work in a fast-paced high growth company whose customers genuinely love the product

Basic Requirements

• 8+ years of professional UX/product design experience in software development context
• 3+ years managing direct reports
• Previous experience leading design or design teams on a major overhaul of information architecture in a B2B context
• Process for working across the full spectrum of product design, from early research, vision, information architecture to detailed specifications
• Previous experience working on complex workflow products a plus

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen