Director of Research, User Experience at Flexport

| Bellevue
Sorry, this job was removed at 11:27 a.m. (PST) on Thursday, July 29, 2021
Find out who's hiring in Seattle.
See all Design + UX jobs in Seattle
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Design the products that power global tradeThe opportunity:

Flexport’s mission is to make global trade easy for everyone. To achieve this goal, the Flexport User Experience (UX) team creates end-to-end experiences for our clients, partners, and operations teams. We are seeking a Research leader to elevate our user research practice and drive product innovation by building a deep understanding of users' problems and turn research into actionable insights that drive decision making. This individual enjoys solving challenging problems and empowering the team to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems. As a key stakeholder in the product development process, much collaboration will be required with Senior Leadership and the broader UX team. To be successful, this leader must be relentlessly curious, methodical, communicate clearly, and consistently balance user and business needs. Join us as we lay the foundation of our vision for global trade.

As a Research Director, you will develop our company-wide research program and bring research best practices to our team, helping to improve our research quality and processes. Your work will help inform our product strategy and roadmap, and ensure that we are always designing experiences with our customers' needs in mind. You will work on products that serve users around the world.

You will:
  • Work with Product and Design leaders to develop a Research program to inform product strategy and help improve our overall user experience.
  • Be a strong partner to Product, Engineering, Design, Data and Business leaders.
  • Plan and coordinate research work across multiple product areas.
  • Align team priorities and deliverables to the company’s overall strategic goals.
  • Develop your team members’ technical and leadership skills.
  • Ensure a high quality bar for research output and deliverables.
  • Share knowledge about User Research processes and tools across the organization.
  • Be a strong advocate for user research at the senior leadership level.
  • Increase the impact of research through strong advocacy and education.
  • Help your team build deep domain knowledge and empathy for end users.
  • Hire, coach, and mentor excellent user researchers.
  • Drive Flexport’s research practice, culture, and processes.
You should have:
  • 10+ years of professional experience, 5+ years of which is in management.
  • Extensive experience with all aspects of user research (study design, recruiting, moderation, analysis, storytelling)
  • Excellent communication, presentation, social, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Practical knowledge of statistics, especially survey sampling and experimental design
  • Built a team of 5 or more and managed senior researchers
  • Experience managing geographically distributed teams is a plus.
Bonus:
  • Masters or Ph.D. in Human-Computer Interaction, Statistics, Sociology, Psychology, Anthropology or related field, or equivalent practical experience
  • Experience working with SaaS and enterprise products 
  • Experience conducting quantitative research or statistical analysis

#LI-AC3

About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 

Worried about not having any freight forwarding experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

More Jobs at Flexport57 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Bellevue
Developer
new
Bellevue
Marketing
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Seattle
HR + Recruiting
new
Bellevue
Operations
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
Developer
new
Bellevue
Data + Analytics
new
Bellevue
Content
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Design + UX
new
Bellevue
Operations
new
Seattle
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
HR + Recruiting
new
Bellevue
Data + Analytics
new
Bellevue
Developer
new
Bellevue
Data + Analytics
new
Bellevue
Operations
new
Bellevue
Marketing
new
Bellevue
Data + Analytics
new
Bellevue
HR + Recruiting
new
Seattle
Data + Analytics
new
Bellevue
HR + Recruiting
new
Seattle
HR + Recruiting
new
Seattle
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Flexport's full profileSee more Flexport jobs