Director, User Research

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Description: 

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

Job Summary

About Discovery

Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel. Available in 220 countries and territories and 50 languages, Discovery reaches viewers on all screens and services, from free-to-air and pay-TV channels, to digital products and streaming services, to social and mobile-first content and formats. Discovery delivers over 8,000 hours of original programming each year.

 

About Us

Discovery's Digital group is a well-funded start-up within Discovery Inc. We are fast, nimble, and have fun developing new, innovative, and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we continuously leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to not only entertain, but improve the lives of our customers.

 


Position Summary

We are hiring a Director, User Research to support the Digital and Direct-to-Consumer business for Magnolia, a joint venture partnership between Discovery, Inc. and Chip and Jo Gaines. This Director, User Research will lead our User Experience research practice and will be responsible for bringing customer insights into every phase of the product development process, ensuring we have the customer data and insights we need to design and build experiences that delight users. This position will work directly with our product design, product management and content teams and our users to better understand user interactions and behaviors across mobile, tablets, web, connected TVs, voice and other emerging technologies. As the Director, User Research you will combine the inspiration of the Magnolia brand with a data-driven approach to help bring to life compelling experiences that delight Magnolia fans and increase engagement.

Responsibilities

• Define and own the user research vision and roadmap, drive research priorities and contribute to delivering compelling product experiences to fans of Magnolia

• Be a highly respected senior partner and thought leader, working skillfully across teams and functions to communicate results and recommendations and advocate on behalf of our customers - including product, design, engineering, data science, content and marketing leaders.

• Set direction for the user research team, evangelizing a clear vision for success and guide to impact

• Work closely with design and product management teams to prioritize research opportunities in a fast-paced, rapidly changing environment.

• Create a deep understanding and empathy for our target customers through field research, surveys, personas, lab studies, and other methods (existing or invented) that you identify to be most effective.

• Identify the best method or mix of methods based on research questions, timeline and resourcing.

• Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy.

• Synthesize and communicate research findings and insights to inform actionable decisions to different stakeholders.

• Ensure research delivered is integrated into every aspect of the product and provides a holistic view of our users

• Follow up with advocacy to build empathy for our users throughout the organization.

 

An ideal candidate will be excited about the Magnolia brand and what Chip and Jo Gaines’s vision can deliver for customers. They will have a successful track record of owning and driving a complex research roadmap, have proven leadership experience in managing large customer-facing projects and bring relevant insights in technology. They will be a creative problem-solver and sought-out decision maker with insatiable curiosity. They are a leader that teams love to work with because they inspire, develop, and care for their team members. They build trust with people from all areas of the business and have a proven track record of delivering products that customers love. This leader takes end-to-end ownership and consistently delivers results in a fast-paced environment.

Requirements

• 5+ years conducting user research and testing in a software development setting

• A strong portfolio demonstrating past work experience and deliverables in user experience research and testing (e.g. study plans, reports, presentations and data visualizations)
• End-to-end experience with all aspects of user research (i.e. study design, recruiting, moderation, analysis, reporting)

• Experience leading and growing user research teams • Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis.

• BS degree in Human Factors, Human Centered Design, Cognitive Psychology, Cognitive Science or similar

• Must have the legal right to work in the United States

 

Preferred Qualifications

• Excellent understanding of the software, design and product development cycle

• Experience working in a software development environment within a highly entrepreneurial environment

• Exceptional communication and storytelling skills with an ability to convey complex concepts clearly and persuasively across different audiences

• Strong organizational skills with an ability to balance multiple priorities and consistently deliver results

• Adept at working cross functionally across teams including product, product design and engineering

• Ability to understand, analyze and interpret complicated data

• Demonstrated thought-leadership with a passion for translating data into actionable insights to improve the customer experience

• Ability to manage ambiguity, work autonomously, and multi-task in an agile and fast-paced environment

• Team player and relationship builder

• Experience in multimodal systems design research

• Graduate degree in in Human Factors, Human Centered Design, Cognitive Psychology, Cognitive Science or similar

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

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Technology we use

  • Engineering
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Inside Look at Discovery Digital's Engineering Team
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What are Discovery Digital Media Perks + Benefits

Culture
Volunteer in local community
Annual Impact Day where the office volunteers together. Opportunities to volunteer through People Portal. New Hires are given $25 to donate to cause of their choice. Discovery offers matching programs
Partners with Nonprofits
RISE, Turn Up Fight Hunger, Adopt a Family, Oceana, Discovery Project CAT, Give a Little TLC, Inspire a Difference, Building a Difference, Talent Unlimited.
Friends outside of work
Eat lunch together
Intracompany committees
Discovery Women's Network, ableDisability, Multicultural Alliance, Discovery PriDe, Parents at Discovery, Discovery GreenD, Generation D, Discovery Veteran's Association.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Discovery Women's Network, ableDisability, Multicultural Alliance, Discovery PriDe, Generation D, Discovery Veteran's Association.
Hiring Practices that Promote Diversity
Diverse slate required for leadership roles.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees A parking subsidy.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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